Operations Engineer

Promise • Oakland, CA

11h • Hybrid

About The Position

The Operations Engineer will join Promise’s Operations team to own, improve, and automate end-to-end processes that power how we serve customers and government partners. This is a hands-on role for someone who thrives on solving operational bottlenecks and then building themselves out of the work through better systems, tools, and automation.
You will work closely with cross-functional partners in Delivery, Product, and Engineering. The ideal candidate is an early-career, operationally excellent generalist who is technical, communicative, and pragmatic.

Requirements

• 2-4 years of experience in operations, business systems, or a related technical or analytical role.
• Strong operational instincts with the ability to diagnose and streamline workflows.
• Technical fluency and comfort using APIs, dashboards, or lightweight scripting to solve problems.
• Excellent communication skills and ability to translate between business and technical teams.
• High attention to detail and a bias toward execution.

Nice To Haves

• Experience in government, utilities, or high-volume customer operations.

Responsibilities

• Own and improve operational systems across key areas, examples are: support operations of third-party tooling, utility operations, and user support.
• Collaborate with technical and non-technical stakeholders to identify and eliminate process inefficiencies.
• Build systems and tools that reduce manual work and improve efficiency.
• Track and report operational metrics to drive accountability and continuous improvement.
• Automate repetitive work through better systems and processes, continually building yourself out of manual tasks.

Benefits

• Equity for All: All full-time employees receive stock options to share in our company’s success.
• 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
• Flexible Hybrid Work: We collaborate in the office at least three days a week to stay connected and aligned as a team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed