Operations Engineer

Ooma

5h

About The Position

The Operations Engineer is responsible for the implementation, optimization, and reliability of Ooma’s Linux-based production infrastructure. This role works independently on complex system issues, applies sound technical judgment to production challenges, and contributes to the design and improvement of operational processes and automation frameworks.
Operating within established infrastructure architecture, the Operations Engineer plays a key role in ensuring system performance, availability, and scalability while collaborating closely with senior engineers and cross-functional partners.

Requirements

• Must have 3-5 years of experience in Linux systems administration, infrastructure operations, or related engineering roles.
• Strong hands-on experience with Linux system troubleshooting, performance analysis and optimization required.
• Must have experience operating in on-premises data center environments.
• Familiarity with monitoring, observability, and configuration management tools.
• Working knowledge of KVM-based hypervisors; OpenNebula experience preferred.
• Proficiency in shell scripting (Bash); Python or similar scripting languages a plus.
• Demonstrated ability to exercise independent judgment in diagnosing issues and implementing technical solutions.
• Excellent documentation and communication skills.

Nice To Haves

• Experience with containers and container runtimes strongly perferred; Kubernetes exposure a plus.
• Basic networking troubleshooting experience

Responsibilities

• Design, implement, and maintain Linux-based systems supporting production services in on-prem data center environments.
• Independently troubleshoot complex system, virtualization, and performance issues, applying root-cause analysis and corrective action planning.
• Install, configure, and optimize Linux distributions, system services, and virtualization platforms (KVM).
• Serve as a technical lead for production incidents, driving resolution efforts and contributing to post-incident reviews and preventive improvements.
• Monitor system health, performance, and capacity using observability tools and make informed recommendations for optimization.
• Contribute to the development of automation, configuration management standards, and operational tooling.
• Identify opportunities to reduce operational toil and improve system reliability through process and tooling enhancements.
• Partner with application, platform, and development teams to support production services and infrastructure needs.
• Provide technical input into infrastructure enhancements and operational best practices.
• Maintain system documentation, procedures, and runbooks to support consistent operations and knowledge transfer.

Benefits

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)
• Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• FSA Healthcare & Dependent Care
• Commuter Benefits
• Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
• 401(k), including employer match, and Roth
• Employee Stock Purchase Plan (ESPP)
• Paid Time off, Sick Time, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel Assistance Services and Identity Theft
• Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees