Operations Engineer

Hims & Hers • Gilbert, AZ

2d • Onsite

About The Position

We are seeking a highly skilled and detail-oriented Operations Engineer to join our pharmacy and fulfillment operation team. In this role, you will be responsible for optimizing our processes, improving efficiency, and maximizing productivity in our pharmacy and fulfillment operations. As an Operations Engineer, you will analyze current workflows, identify areas for improvement, and implement strategies to enhance operational performance while maintaining high-quality standards.

Requirements

• Bachelor’s degree in engineering or a related field. A master's degree is preferred.
• Proven experience working as an Engineer in a pharmacy or fulfillment operation, preferably within the Retail, Ecommerce or healthcare industry with a minimum of 2+ years of previous experience.
• Strong knowledge of process improvement methodologies such as Lean, Six Sigma, and Kaizen.
• Proficiency in process mapping, data analysis, and statistical tools.
• Experience with facility layout design and optimization using AutoCAD and Sketchup.
• Excellent problem-solving skills and ability to think critically.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Ability to lead and drive change, and manage multiple projects simultaneously.
• Experience with Microsoft office tools like Microsoft word, excel and power point for analysis, documentation and project management is required.
• This job requires to be onsite and is not a remote position. Candidate can work from home with prior approval and depending on project needs.

Nice To Haves

• Familiarity with pharmacy operations, including dispensing, inventory management, and regulatory requirements, is a plus but not required.
• Knowledge of automation technologies like conveyance, AMRs etc. and its related software systems used in pharmacy and fulfillment operations is a plus.
• Simulation knowledge is a plus.

Responsibilities

• Conduct thorough analysis of existing processes and workflows within the pharmacy and fulfillment operations, including order processing, inventory management, dispensing, packaging, and shipping.
• Identify bottlenecks, inefficiencies, and areas for improvement.
• Develop and implement strategies to streamline processes, reduce waste, and increase productivity.
• Collaborate with cross-functional teams, including pharmacists, technicians, logistics personnel, and management, to gather insights and identify improvement opportunities.
• Determine optimal staffing levels and work distribution to ensure efficient and balanced workload across different areas of the pharmacy and fulfillment operations.
• Design and implement labor standards and performance metrics to monitor productivity and ensure optimal resource allocation.
• Conduct time and motion studies to establish baseline performance levels and identify opportunities for improvement.
• Develop staffing plans and recommend appropriate training programs to enhance employee skills and performance.
• Collaborate with architects and facility managers to design and optimize the layout of the pharmacy and fulfillment center.
• Utilize principles of lean manufacturing and ergonomic design to create efficient and safe workspaces.
• Analyze space utilization and recommend improvements to maximize storage capacity and optimize workflow.
• Identify and evaluate technology solutions, automation tools, and software systems to enhance efficiency and accuracy in pharmacy and fulfillment operations.
• Collaborate with IT teams to implement and integrate technological solutions effectively.
• Provide training and support to employees on the use of new systems and technologies.
• Establish a culture of continuous improvement by fostering an environment that encourages employee engagement, idea generation, and process innovation.
• Implement performance monitoring systems and metrics to measure the effectiveness of process changes and identify areas for further improvement.
• Lead or participate in cross-functional improvement projects to drive operational excellence.

Benefits

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution
• Offsite team retreats

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level