Operations Engineer

Lakeview Loan Servicing•Agoura Hills, CA

15d•$71,000 - $91,000•Hybrid

About The Position

Lakeview IT is passionate about delivering high-quality products and services to our customers. Our technology operations team is committed to ensuring reliable, scalable, and high-performing services for our clients. We are looking for a talented and motivated Operations Engineer to join our dynamic team and help us continue to build and maintain a world-class infrastructure. The Level 1 Operations Engineer serves as the first line of defense for the Technology Operations team. This role is responsible for triaging and troubleshooting issues across infrastructure, applications, and networks - ensuring uptime, stability, and rapid response when incidents occur. You’ll work primarily in Azure, AWS, and on-premises data center systems, supporting mostly Windows-based infrastructure. You must be curious, calm under pressure, and thorough in documenting and communicating what you find. The ideal candidate has a strong troubleshooting mindset, a willingness to dive into unfamiliar problems, and an eagerness to learn and grow into higher-level operational or engineering roles. In addition, this role provides foundational exposure to enterprise-scale systems and cloud infrastructure. The Operations Engineer will play a key role in maintaining high system availability while learning advanced automation, monitoring, and DevOps practices. This position serves as a pipeline to mid-level Site Reliability, Cloud, or Infrastructure Engineering roles within Lakeview IT. This role is paying between $71,000 to $91,000 with an annual bonus. Role can be 100% remote or hybrid if you're near the Agoura Hills, CA office.

Requirements

1–3 years of experience in IT operations, helpdesk, or systems support is required.
Strong troubleshooting skills across Windows Server, networking, and application environments.
Basic familiarity with Azure (preferred) and/or AWS environments.
Experience using monitoring platforms like New Relic, Datadog, or similar tools.
Working knowledge of Active Directory, DNS, load balancers, and firewalls is a plus.
Understanding of incident and change management practices (ITIL familiarity a plus).
Excellent written communication - especially in documenting tickets and escalations clearly.
Strong interpersonal communication skills; ability to work collaboratively across multiple teams and time zones.
Ability to multitask and stay composed in high-pressure situations.
A growth mindset with a desire to learn automation, scripting, and deeper infrastructure concepts is a plus.

Responsibilities

Serve as the first point of contact for technical incidents, alerts, and service requests.
Triage and resolve server, network, and application issues - escalating to senior engineers, when necessary, with full context and documentation.
Monitor system health through tools such as New Relic and native cloud monitoring services.
Document all troubleshooting steps, findings, and resolutions within the ticketing system for accountability and knowledge sharing.
Follow incident management and escalation procedures to maintain SLA compliance.
Support patching, system checks, and maintenance windows.
Collaborate with Engineering teams to ensure handoffs are complete and actionable.
Participate in on-call rotations and assist during outages or critical events.
Contribute to improving runbooks, knowledge base articles, and monitoring dashboards.
Demonstrate composure under pressure - calmly collecting data, correlating symptoms, and maintaining communication during incidents.
Collaborate closely with Application Support, IT Security, and Development teams to troubleshoot and resolve cross-system issues.
Participate in post-incident reviews to identify root causes and propose process improvements.
Partner with senior engineers to identify automation opportunities and streamline manual operational tasks.
Other duties as assigned by leadership.