Operations Engineer, Sub-Same Day Field Engineering

Amazon•Nashville, TN

About The Position

Amazon has built one of the most sophisticated supply chains in the world. From the introduction of Amazon Prime to the deployment of advanced automation across our fulfillment network, Amazon continuously raises the bar for operational excellence and customer experience. The Sub Same Day (SSD) Field Engineering team is seeking an innovative and solutions-oriented Field Operations Engineer to support the deployment, optimization, and reliability of next-generation fulfillment technologies across the SSD network. This role sits at the intersection of engineering and operations, working directly in the field to ensure complex automation systems are designed, implemented, and executed to deliver safe, stable, and scalable operations. As a Field Operations Engineer, you will lead engineering initiatives supporting site launches, automation retrofits, and operational performance improvements across multiple fulfillment sites. You will partner with cross-functional teams including Operations, RME, Ops Engineering, and external vendors to diagnose complex system challenges, implement scalable solutions, and ensure successful delivery of automation programs in live operational environments. This role requires strong technical depth in material handling systems, automation integration, and operational engineering, combined with the ability to influence stakeholders and drive results in highly ambiguous and fast-paced environments. Successful candidates are self-starters who thrive in the field, take ownership of complex problems, and bring a data-driven approach to improving system performance, safety, and reliability. You will participate across the full lifecycle of engineering programs, including system implementation, validation, performance testing, root cause analysis, and continuous improvement of deployed technologies. The role requires high collaboration, strong analytical thinking, and the ability to translate engineering insights into operational improvements at scale. Amazon’s culture encourages innovation and expects engineers to take a high level of ownership in solving complex problems that directly impact our customers and operations. Locations: Open to candidates in multiple U.S. locations. Come help us build the future of SSD fulfillment.

Requirements

2+ years of commercial CO2 refrigeration applications experience
Bachelor's degree
Refrigeration Trade School certificate
Experience and strong technical background in relevant fields of automated or non-automated material handling equipment
Work flexible schedule including weekends, nights, and holidays
2+ years of maintenance or engineering experience

Nice To Haves

Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field
Experience in Lean Management, Six Sigma and other operations engineer tools

Responsibilities

Lead the end-to-end lifecycle of complex cross-functional engineering programs with significant operational impact, supporting new site launches, automation retrofits, and system performance improvements across the SSD network.
Define project scope, objectives, delivery timelines, and budgets while analyzing operational and engineering data to drive measurable improvements in system performance, safety, and throughput.
Develop deep technical expertise in material handling and automation systems, including system limitations, performance drivers, design constraints, and operational boundary conditions.
Deep dive technical solutions involving advanced automation technologies, conveyor systems, material handling equipment (MHE), and vendor-delivered systems to ensure solutions meet operational and reliability requirements.
Lead coordination between internal engineering teams, operations, RME, and external vendors to deliver integrated solutions across equipment specification, material flow design, site layout, and system implementation.
Facilitate and contribute to engineering and design reviews, assessing impacts to system architecture, facility operations, safety standards, and long-term scalability.
Manage project financials and vendor deliverables including RFP development, contract negotiations, change order management, purchase orders, and invoice validation.
Build strong partnerships with SSD Fulfillment Center leadership and cross-functional stakeholders including Operations, Launch, Facilities, Finance, Safety, and Process Engineering teams.
Identify and lead process improvement initiatives that enhance system reliability, operational performance, and customer experience across multiple sites within a geographic region.
Develop deep cross-functional understanding of operations and engineering tools, systems, and processes to drive scalable solutions across the SSD network.
Collaborate with internal teams and external vendors to deliver high-quality, cost-effective engineering solutions in fast-paced and ambiguous operational environments.
Travel up to 60% across North America, supporting site launches, retrofits, and operational engineering initiatives. Travel may include multi-week trips and occasional weekend support.