Operations Engineer Manager – ITMS Frameworks/ITIL (REMOTE)

RTX-posted 8 days ago

Full-time • Manager

Remote • Houston, CT

5,001-10,000 employees

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RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. The following position is to join our RTX Enterprise Services (ES) Infrastructure Workplace Services: RTX has an opening for an Operations Engineer Manager – ITMS Frameworks/ITIL (Manager, Infrastructure Workplace Services) Position. We are seeking experienced IT Operations and Disaster Recovery Lead to support our large‑scale S4HANA landscape and its supporting applications. This role will sustain IT operations through ServiceNow and ITSM practices, manage relationships with Managed Service Providers (MSPs) and suppliers, and ensure the resilience of our Azure‑based infrastructure. The successful candidate will lead disaster recovery (DR) and business continuity (BC) planning, conduct yearly DR/BC tests, and drive operational governance to maintain high service performance, security, and compliance across hybrid environments.

Support and maintain large scale S4HANA and supporting applications, particularly in collaboration with MSPs or through RISE with SAP
Sustain IT operations using ServiceNow and ITSM practices, ensuring smooth service delivery and governance
Own vendor relationships, tracking SLAs, KPIs, and driving accountability across managed service providers
Develop and maintain documentation of system processes, procedures, and IT governance standards
Monitor and report service performance, DR readiness, and risk posture to leadership, driving continual improvement
Monitor and optimize Azure cloud infrastructure, ensuring performance, scalability, and reliability
Strong understanding of identity and access management (IAM), including Active Directory and Azure AD
Design, maintain, and execute disaster recovery (DR) and business continuity (BC) plans across hybrid environments
Facilitate and conduct yearly DR/BC tests with vendors and stakeholders, ensuring readiness and resilience.

Minimum of 8+ years’ experience with ServiceNow and IT Service Management (ITSM) processes and a bachelor’s degree in Computer Science, Technology, Engineering or Mathematics (STEM) or related discipline or equivalent combination of related work experience and schooling in lieu of degree
Demonstrated experience developing, executing, and testing Disaster Recovery (DR) and Business Continuity (BC) plans in hybrid/cloud environments

IT Operations experience, overseeing infrastructure, service management
Vendor management experience, with a proven track record of holding third‑party providers accountable
Experience in Azure cloud environments and IT operations, with a focus on governance, vendor management, and resilience
Knowledge of backup, restore, recovery, and high availability strategies in hybrid/cloud environments
Strong understanding of Active Directory, Azure AD, and identity/access management (IAM)

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.
Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.

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Operations Engineer Manager – ITMS Frameworks/ITIL (REMOTE)

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