Operations Engineer - ITMS Frameworks/ITIL (Infrastructure/Service Management) (REMOTE)

RTX

7d • Remote

About The Position

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. The following position is to join our RTX Enterprise Services Process and Systems Transformation (PST) Team: RTX has an opening for an Operations Engineer - ITMS Frameworks/ITIL (Infrastructure/Service Management) (Manager, Information Workplace Services) position. Exciting Opportunity! Support our large‑scale S/4HANA landscape and its supporting applications Focus on sustaining day‑to‑day IT operations through ServiceNow and ITSM practices Manage relationships with Managed Service Providers (MSPs) Support the stability and governance of our Azure‑based infrastructure Drive operational excellence by maintaining documentation, ensuring strong vendor performance, and supporting reliable, well‑governed services across hybrid environments.

Requirements

• Minimum of 8+ years’ experience with ServiceNow and IT Service Management (ITSM) processes and a bachelor’s degree in Computer Science, Technology, Engineering or Mathematics (STEM) or related discipline or equivalent combination of related work experience and schooling in lieu of degree
• IT Operations experience, overseeing infrastructure, service management
• Vendor management experience, with a proven track record of holding third‑party providers accountable
• Oversee Azure cloud environments and IT operations, with a focus on governance, vendor management, and resilience

Nice To Haves

• Experience supporting SAP or SAP S/4HANA environments
• Familiarity with Active Directory and identity/access management (IAM)
• Understanding of basic networking fundamentals (routing, firewalls, authentication).

Responsibilities

• Support the sustainment of large‑scale S/4HANA environments and supporting applications in partnership with MSPs or RISE with SAP providers.
• Sustain IT operations using ServiceNow and ITSM practices, ensuring smooth service delivery and governance
• Own vendor relationships, tracking SLAs, KPIs, and driving accountability across managed service providers
• Develop and maintain documentation of system processes, procedures, and IT governance standards
• Strong understanding of identity and access management (IAM), including Active Directory and Azure AD

Benefits

• Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.
• Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
• Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level