Operations Engagement Specialist
About The Position
The Operations Engagement Specialist plays a critical role within Goosehead’s Client Experience (CX) Operations team by ensuring clear, timely, and effective communication across front line CX agents, leaders, and key business partners. This role serves as a central connector between CX Operations initiatives and the teams responsible for execution, translating operational priorities into clear, actionable, and engaging communications. The ideal candidate is a strong communicator and relationship-builder who excels at creating executive-quality materials, managing recurring communication cadences, and maintaining operational alignment through structured updates, meetings, and digital content. This position is well suited for a growth-minded professional who thrives in a challenging environment and is motivated to deliver an outrageously good client experience through clarity, consistency, and engagement. Since 2003, Goosehead has been changing the face of the insurance industry and making the search for great coverage a piece of cake. We’re committed to finding the best policies and rates, and that starts with our team. Our people are smart, inclusive, hungry for success, and strive everyday to win. There is noble purpose in all our efforts. The work we do matters. Not only are we fixing a broken industry, we get to win professionally and financially while doing it. If you think you have what it takes to grow with our company, we would love to meet you. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!
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What This Job Offers
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