Engagement Specialist

CHCP•Houston, TX

1d•Onsite

About The Position

The Engagement Specialist position is a pivotal role within the organization, designed to enhance the student experience by providing exemplary support to prospective and continuing students. This role is integral to ensuring seamless communication, efficient data management, and adherence to the highest ethical standards in alignment with CHCP's mission and values. Operating in a high-volume, metrics-driven environment, the Engagement Specialist will leverage advanced communication skills and technical expertise to foster meaningful connections with students and contribute to their academic journey. Key highlights of this role include: Providing exceptional service to both prospective and current students, ensuring a positive and professional interaction at every touchpoint. Utilizing advanced technology and data systems to manage student engagements efficiently and accurately. Collaborating within a dynamic team environment to optimize processes and achieve organizational objectives. Contributing to the growth and success of students by building rapport and offering tailored guidance. Opportunities for professional development and growth within a mission-driven organization. This position is based in Houston, TX, and offers a unique opportunity to make a meaningful impact on students' lives while working in a supportive and collaborative environment.

Requirements

Bachelor's degree or equivalent professional experience required.
A minimum of two years of combined experience in inside sales, call center operations, recruitment, or student enrollment is required.
Demonstrated passion for assisting others in achieving their personal and academic goals.
Exceptional written and verbal communication skills, with the ability to engage effectively with diverse audiences.
Strong interpersonal skills, with the ability to build relationships with both faculty and student populations.
Proven organizational and problem-solving abilities, with a track record of exceeding performance expectations in a professional and ethical manner.
Proficiency in Microsoft Office Suite and familiarity with industry-specific hardware, software, and reporting systems.

Nice To Haves

Bilingual proficiency in Spanish is highly desirable and will receive additional consideration.

Responsibilities

Deliver unparalleled customer service in all interactions with prospective and continuing students, ensuring a positive and professional experience.
Operate effectively within a data-driven environment, meeting and exceeding response time and accuracy metrics by directing students to the appropriate resources or parties.
Maintain high levels of productivity by adhering to attendance, availability, and multitasking standards to achieve both individual and team performance metrics.
Collaborate with team members to develop and implement best practices that enhance operational efficiency and effectiveness.
Quickly acquire expertise in the technology and processes utilized by the Engagement Specialist team, adapting to evolving systems and workflows.
Build rapport with students to facilitate successful engagements and secure transfers, adding value to their academic journey.
Proactively seek referrals and secure new inquiries by engaging with students and identifying opportunities for outreach.
Perform additional duties as assigned, contributing to the overall success of the team and organization.