Operations Enablement Specialist
About The Position
The Operations Enablement Specialist supports the Client Support organization by improving the systems, processes, and tools that enable our teams to operate efficiently and deliver an exceptional customer experience. This role partners closely with Client Support, Sales, and Operations to identify operational gaps and implement scalable solutions. Successful Operations Enablement Specialists are highly organized problem solvers who enjoy improving how teams work. They will analyze workflows, identify opportunities for automation or process improvement, support internal tooling, and ensure our Client Support team is equipped to scale while maintaining a premium customer experience. The primary goal of the Operations Enablement Specialist is to increase operational efficiency, improve cross-team alignment, and empower the Client Support team with the systems and processes needed to support our growing customer base. OxBlue, part of Hexagon, is a leading global provider of construction time-lapse and live streaming video camera services. Since 2001, OxBlue’s helped owners, general contractors and industry professionals capture, understand and share construction progress with ease. Based in Atlanta, Georgia, OxBlue operates across the world in 45 different countries and all 50 states.
Requirements
- Strong operational and process improvement mindset
- Excellent organizational and project management skills
- Strong written and verbal communication
- Ability to analyze workflows and recommend improvements
- Experience working with CRM, support platforms, or operational tools
- Ability to collaborate cross-functionally across technical and non-technical teams
Nice To Haves
- Experience supporting Customer Success or Support organizations
- Experience with tools such as HubSpot, Zendesk, Salesforce, or similar platforms
- Experience building reporting dashboards or operational metrics
- Experience implementing process improvements or operational automation
Responsibilities
- Improve operational workflows across Client Support teams
- Identify process inefficiencies and recommend scalable solutions
- Help implement and maintain tools used by Client Support (HubSpot, Hiver, etc.)
- Create and maintain internal documentation, playbooks, and knowledge resources
- Support reporting and analytics to provide visibility into team performance and operational trends
- Partner with leadership to improve operational readiness for new products, features, or processes
- Coordinate cross-functional initiatives between Client Support, Sales, Product, and Engineering
- Assist with automation and system improvements that reduce manual work for the team
- Support internal training initiatives and onboarding documentation for Client Support roles
Benefits
- Health insurance paid 100% for employee and 50% for family
- Dental insurance paid 100% for employee
- 401k with company match
- A fun work environment: casual dress, free snacks, complimentary massages, and great parties
- Investment in your professional development with internal promotions, continuing education, and tuition reimbursement
- Paid sabbatical program: 4 weeks every 5 years
- An award-winning culture recognized for its high level of employee satisfaction
- Long-term disability paid 100% for employee
- Life/AD&D
- Paid parental leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
