Operations Dispatcher

Rock Region METRO•North Little Rock, AR

1d•$19

About The Position

This position is responsible for supervising and coordinating daily activities of METRO's operators and supervisors. Ensures transit operations are operating efficiently and adhering to schedules.

Requirements

Graduation from high school or equivalent.
Traffic laws, ordinances, rules and driving courtesies involved in transit operations.
Principles and practices of customer service.
Dispatching principles and practices.
Learn METRO’s policies and procedures.
Read, write, and make basic mathematic calculations.
Exercise good judgment and problem-solving skills.
Understand and follow oral and written instructions spoken or written in English.
Provide on-time and dependable service to the public.
Learn METRO’s transit routes and schedules.
Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions.
Strong skills with time management and work prioritization.
Basic computer knowledge and skills. (Managing files, folders, shortcuts and the use of various software applications)
Well versed in Microsoft Office software (Word, Excel and Outlook.)
Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.

Nice To Haves

Three (3) years of verifiable dispatching experience and one (1) year of experience working with the general public.
Prefer experience in a transit operations position.
CDL with Class B and “P” endorsement preferred, but not required.
Strong preference given to local central Arkansas candidates.

Responsibilities

Effectively communicate with drivers via radio & phone
Plan work assignments and equipment allocations to meet transportation & operation needs.
Maintain or verify records of time, deviations in schedule, equipment problems, customer complaints, and other records pertaining to operations.
Operate 2-way radio to communicate with Drivers.
Prepare, compile, and submit reports on work activities, operations, production, and work related accidents.
Respond to driver requests for assistance.
Provide customers with general information