Emergency Operations Dispatcher

T1 G1 Dallas Solar Module Trina LLC•Wilmer, TX

4d•Onsite

About The Position

The Security Operations Dispatcher is responsible for monitoring, coordinating, and responding to security-related activities within a manufacturing facility. This role functions similarly to emergency dispatch (EMS/911), serving as the central communication hub for security personnel, safety teams, and facility operations. The dispatcher ensures rapid response to incidents, maintains situational awareness, and supports the safety and security of personnel, property, and production processes.

Requirements

High school diploma or equivalent (associate or bachelor's degree preferred).
Prior experience in dispatching, security operations, emergency services, or a related field.
Strong multitasking and decision-making skills in high-pressure environments.
Excellent verbal and written communication abilities.
Proficiency with computer systems, dispatch software, and security monitoring tools.
Ability to remain calm, focused, and professional during emergencies.
Willingness to work flexible hours, including nights, weekends, and holidays.

Nice To Haves

Experience in a manufacturing or industrial environment.
Experience monitoring in an SOC/GSOC environment.
Certification in emergency dispatching, public safety communications, or security operations.
Knowledge of OSHA safety standards and emergency response procedures.
Bilingual (Spanish)

Responsibilities

Monitor security systems including CCTV, alarms, access control systems, and emergency communication systems
Receive, assess, and prioritize incoming calls, alarms, and incident reports.
Dispatch security officers and other response teams to incidents in a timely and efficient manner.
Maintain constant communication with on-site security staff, management, and emergency services when necessary.
Document all incidents, communications, and actions taken in dispatch logs and reporting systems.
Coordinate responses to emergencies such as medical incidents, fires, hazardous material events, and security breaches.
Track the location and status of security personnel and resources.
Provide clear instructions and guidance during emergency situations following established protocols.
Escalate incidents to appropriate internal leadership and external authorities when required.
Conduct routine system checks to ensure all communication and monitoring equipment is operational.
Support drills, training exercises, and continuous improvement of emergency response procedures.