Operations Director

Motivate•New York, NY

12d

About The Position

Motivate seeks an experienced Director of Operations to provide planning, leadership, and oversight to ensure operational success and drive process improvements for all aspects of the network of docking stations for the bike share fleet in the greater New York City area. You will drive operations and provide leadership for the management of depot and field-based teams to ensure the success of the department to meet KPIs and established metrics. Take ownership for assigned aspects of operations, including budget and labor cost management, operational plan, and P&L responsibility, achieving expected margins Facilitate external relations, build trust and a positive and productive relationship with our customer, through partnership and regular communications Hire, train, develop, engage, and provide overall leadership for managers overseeing teams of technicians, both warehouse and field-based, through the full employee cycle Provide oversight for large-scale training evolutions to enforce standardization of assembly, deployment and repairs Oversee the collection, analysis, and utilization of data to drive business decisions and monitor/report on station performance and KPIs Plan and oversee the execution of operations, quality control measures, and overall inventory control, optimizing processes, shop throughput, and technicians’ skill levels and capacities Plan, prepare, and oversee the execution of system-wide undertakings and process improvements to further increase efficiency and effectiveness in obtaining KPIs, established metrics, and team management strategies Drive and implement safety initiatives within the department to maintain a safe work environment, ensuring all safety and operational standards are met or exceeded

Requirements

Undergraduate degree in business, operations, project management, or related field with prior experience managing operations teams and prior success in an operational leadership role with a record of meeting targets; large public projects experience preferred
Experience with implementing and enforcing consistency in safety standards and driving them through the department to build a culture of safety
Years of experience successfully leading/overseeing a management team leading by example; focus on their alignment, engagement, development, and performance
Manage successful large teams: including scheduling, hiring, training, coaching and accountability; with a focus on employee engagement, training, and development throughout the full employee life cycle. Prior experience with a union workforce highly desired
Working cross-functionally across departments and with external partners, taking the lead on projects while providing updates to key stakeholders
Strong written and verbal communication skills with a variety of audiences, able to build and maintain key relationships with both internal and external stakeholders
Ability to analyze complex data sets and use that information to react effectively in dynamic environments; bringing strong decision-making skills and an ability to solve complex problems with creative solutions
Proven record of successfully directing multiple projects simultaneously in a fast-paced, deadline driven environment
Understand the importance of keeping information confidential; seek and consider multiple data points and opinions before making decisions
Well-versed in Microsoft Office and various operational applications, Tableau and database and data visualization skills a plus, with the ability to learn new software and hardware components quickly
Understand that this role may require travel and work during off hours and weekends, as well as a regular presence at various locations around the greater New York City area
Successful in a variety of work conditions, including a mixture of warehouse, office, and field work environments, as well as varying weather conditions year-round

Nice To Haves

Large public projects experience
Prior experience with a union workforce
Tableau and database and data visualization skills

Responsibilities

Provide planning, leadership, and oversight to ensure operational success and drive process improvements
Drive operations and provide leadership for the management of depot and field-based teams
Take ownership for assigned aspects of operations, including budget and labor cost management, operational plan, and P&L responsibility
Facilitate external relations, build trust and a positive and productive relationship with our customer
Hire, train, develop, engage, and provide overall leadership for managers overseeing teams of technicians
Provide oversight for large-scale training evolutions to enforce standardization of assembly, deployment and repairs
Oversee the collection, analysis, and utilization of data to drive business decisions and monitor/report on station performance and KPIs
Plan and oversee the execution of operations, quality control measures, and overall inventory control
Plan, prepare, and oversee the execution of system-wide undertakings and process improvements
Drive and implement safety initiatives within the department to maintain a safe work environment