Operations Director

GBE Alliance • Clarksville, TN

4d

About The Position

The Director of Operations oversees the daily functions of the ABA clinic, ensuring smooth execution of clinical, administrative, and financial operations. This role is pivotal in maintaining high standards of care, compliance, and team performance while driving strategic growth and operational excellence.

Requirements

• 1-2 years experience in operations management, sales or other management experience required
• High school diploma, GED, or equivalent work experience required
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent organizational and multitasking abilities
• Must be proficient with computers, in Microsoft Suite, and with other technologies utilized to track organizational performance metrics
• Physical capabilities include walking, occasional running, standing, sitting, kneeling, stooping, crouching, crawling , twisting, reaching above head, pulling, bending, and lifting up to 50 pounds
• Prolonged Sitting: The job involves prolonged periods of sitting at a desk or workstation while performing tasks such as computer work, data analysis, and communication
• Computer and Office Equipment: The jobholder will use standard office equipment such as computers, phones, printers, and scanners

Nice To Haves

• Previous ABA experience preferred

Responsibilities

• Provide day-to-day leadership aligned with GBE’s mission and values
• Collaborate with leadership to develop and implement growth strategies
• Motivate and manage high-performing BT/RBT and other employees
• Act as lead “client-care officer” through direct contact with families and stakeholders
• Conduct facility tours and maintain strong relationships with referral sources
• Ensure efficient clinic operations including scheduling, documentation, and service delivery
• Monitor and correct processes to optimize workflow and client outcomes
• Oversee safety protocols for staff and clients
• Recruiting, Staffing and Referral Flow strategy to ensure center is operation at optimum levels
• Cleanliness Standards are upheld
• Emergency Direct Care
• Ensure adherence to licensing and accrediting body standards
• Lead internal audits and quality improvement initiatives
• Maintain timely and accurate reporting (daily, weekly, monthly, quarterly)
• Approve departmental budgets and expenses
• Collaborate with finance teams to ensure fiscal health of the center
• Ensure proper onboarding and ongoing training for staff
• Support crisis intervention and adherence to medication policies

Benefits

• Competitive salary commensurate with experience
• Health, dental, and vision insurance options
• 401(k) retirement plan
• Ongoing professional development opportunities
• Supportive and collaborative work environment
• Meaningful work that makes a difference in the lives of individuals and families

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED