Chick-fil-A Operations Director

Cooper Connect

About The Position

Ian, our Operator, is passionate about making an impact, developing his team, and cultivating a culture of care and growth. GRAND OPENING at a brand new location in April! This will be a huge opportunity to learn and grow with a Chick-fil-A from the ground up, with opportunities to learn and grow both personally and professionally. Chick-fil-A is the fastest growing Quick Service Restaurant in the nation Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022) Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024 Value and Appreciate Employees We are looking for an enthusiastic leader to join our team at Chick-fil-A. We’re looking for someone to help grow our business and impact in the community. Sales and Brand Growth will build strong connections with local businesses and organizations, manage catering sales, and oversee community outreach and donation efforts. This is a great role for someone who enjoys networking, organizing events, and giving back. Having an intentional, growth-minded person that is passionate about Chick-fil-A's business, culture, and values is an integral part to our success. This opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation, while providing excellent work/life balance and a clear roadmap for your professional growth and development. This position requires Monday - Saturday open availability!

Requirements

Leadership experience
Restaurant Leadership experience
Passion for Chick-fil-A's values

Nice To Haves

Hospitality experience
Catering experience

Responsibilities

Restaurant leadership in all aspects of the store, knowledge and understanding of operations in Front of House and Heart of House.
Delivering operational excellence, working through all areas of FOH or BOH to ensure a remarkable guest experience
Building high-performance teams, identifying and coaching leaders for Front of House or Back of House
Build relationships with local businesses, schools, churches, and nonprofits to promote catering and delivery
Manage and grow our catering and group order sales
Represent Chick-fil-A Treetops at community events and business functions.
Lead our community outreach efforts, including planning and attending local events
Manage our donation strategy, including reviewing and responding to donation requests, and coordinating food and sponsorship donations
Work with the leadership team to make sure outside sales and catering events fit with in-store operations
Track sales, set goals, and look for ways to improve results
Make sure all outreach, events, and sales efforts reflect Chick-fil-A’s service and care standards
Come up with creative ways to grow our presence and support in the community
Be willing to serve in the restaurant alongside the team when needed
Manage a team of 50+, creating an inspiring vision, coaching, and holding people accountable to high standards
Maintaining a work environment that ensures and promotes food & team safety
Growing the Hospitality Program, creating an inspiring vision for hospitality that drives the business forward
Increasing overall restaurant results, working cross-functionally with other department leaders through attending weekly meetings and setting high-level collaborative goals