Operations Director , HE

Corvias Corporate Services, LLC•Durham, NC

About The Position

At Corvias, you’ll join a team wholeheartedly invested in their work. In return, we offer support intended to strengthen your professional, financial, emotional, and physical wellbeing. Your wellbeing is not just a priority, it’s at the heart of the Corvias employment experience. The Operations Director leads all campus-level property management employees and the day-to-day operation of property and facility management of resident halls. This role is accountable for the campus' financial results, fostering an environment of team-work, efficiency, and superior customer service.

Requirements

7+ years of experience in a management role in conventional or campus property management; prefer experience at a regional level or higher.
Demonstrable business sophistication and financial aptitude necessary to lead site-level operations and peripheral functions while simultaneously helping shape long-term strategy.
Proven ability to develop and deploy change management initiatives that streamline and modernize operations.
Proven history of leading by example, ensuring both the empowerment and accountability of team members at all levels.
Proven history of building strategic relationships aligned on goals and focused on creating value for customers.
Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to effectively resolve complex or sensitive matters.
Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
Ability to travel 40% of the time.
A valid driver’s license is required.

Responsibilities

Create and maintain win-win relationships with key partner, campus, business, and community stakeholders; maintain open dialogue to promote the program and gain support for local initiatives.
Ensure the proper execution of business strategies and company initiatives, including all milestones, measurements, budgets, and deliverables, while ensuring compliance with the company direction and vision.
Proactively review and analyze program financial performance in order to identify challenges and opportunities to improve and maintain the overall financial health of the program; identify and deploy strategies to increase net operating income.
Organize functional groups and team activities to ensure operations are highly productive, resources are appropriately allocated and coordinated, and business goals are met.
Lead the recruitment, hiring, onboarding, and retention of diverse talent who enhance company culture; create accountability and ownership among team members through communication of clear expectations, supervision, and provision of timely performance feedback.
Model the highest standards of property management professionalism; lead the training and development of team members through coaching, motivating, and mentoring on company culture, business goals, financial management, and sound business judgment.
Support the maximization of occupancy and ready inventory through the creation and deployment of strategic plans that demonstrate a solid understanding of the turn management.
Protect and maintain physical assets through the creation and deployment of strategic plans that ensure the appropriate level of repairs and preventative maintenance; partner with cross-functional colleagues on the execution of capital improvement repair and replace projects.
Other duties as assigned.