Operations Director

GOLD CROSS AMBULANCE SERVICE INC•Menasha, WI

About The Position

The Operations Director is responsible for overseeing all day-to-day operational aspects of the organization, including emergency 911 response, inter-facility transport services, and para-transit services. This role ensures safe, efficient, and high-quality delivery of EMS, adherence to company policies and procedures, and alignment with organizational goals and community needs.

Requirements

Licensed Wisconsin Paramedic.
Bachelor’s degree in Leadership, Healthcare Administration, EMS Management, or related field (Master’s preferred).
Minimum of five (5) years of experience as a primary care paramedic preferred.
Demonstrated knowledge of EMS operations, field management, and the Fox Cities healthcare system.
Strong leadership, relationship-building, and communication skills.
Proficient in modern EMS technologies, computer systems, and reporting tools.
Experience in management, operational planning, and quality improvement initiatives.

Nice To Haves

Master’s preferred

Responsibilities

Lead and manage the field operations team, including Operations Manager, Supervisors, and Station Leads.
Oversee deployment of EMS units for both emergency and non-emergency requests, ensuring efficient use of resources.
Direct the Communications Center, establish benchmarks, and monitor performance and quality metrics.
Oversee Scheduling and Logistics departments to ensure compliance with operational plans, adequate staffing, and equipment readiness.
Supervise fleet and equipment maintenance to ensure operational reliability and safety.
Lead and coordinate the EMS Branch during disasters and ensure the organization maintains an up-to-date disaster and mass casualty response plan.
Monitor performance metrics, including response times, patient outcomes, and resource utilization, to ensure high-quality service delivery.
Collaborate with the Executive Director to develop operational strategies, performance standards, and organizational benchmarks.
Monitor overall operational performance and recommend improvements as needed.
Ensure compliance with local ordinances, state statutes, and DHS regulations.
Serve as the organizational liaison with healthcare agencies, government entities, and community partners.
Facilitate and lead regular operations team meetings to promote communication, accountability, and professional development.
Ensure adherence to standard operating procedures and policies, reviewing and updating them regularly.
Support clinical quality initiatives and maintain operational readiness across all EMS services.
Update the Operational Plan in compliance with regulatory statutes and administrative rules.
Serve as Service Director for the State of Wisconsin Department of Health Services.
Oversee the quality assurance and training departments.
Perform additional tasks assigned by the Executive Director to support organizational success.