Operations Director

Associa • Columbus, OH

7d • $70,000 - $80,000

About The Position

The Community Operations Director is a senior leadership role focused on team
performance, client satisfaction, and operational excellence across the
community management department. This role does not manage individual properties
or HOA portfolios. Instead, it provides leadership, escalations support, and
process oversight for Community Managers and Assistant Directors.

Requirements

• Strong leadership experience overseeing teams and driving performance.
• Advanced understanding of GAAP and community association financial processes.
• Excellent communication and customer service abilities.
• Expert proficiency in Microsoft Office applications.
• Highly organized, proactive, and able to manage multiple priorities.
• Bachelor’s degree preferred; equivalent experience considered.
• 7–10 years of community management or operational experience.
• 5–7 years of supervisory or management experience.
• completion of CAI M100 Required

Nice To Haves

• Community association/HOA industry experience preferred.
• CMCA and AMS preferred

Responsibilities

• Lead, mentor, and develop Community Management staff, including coaching, training, and performance reviews.
• Support escalated client, service, and financial issues, partnering with internal departments as needed.
• Drive operational improvements and assist with branch‑level strategic planning and business initiatives.
• Strengthen client satisfaction and retention through proactive engagement and support.
• Oversee completion of client deliverables, dashboards, TownSq tasks, and AP/financial processes.
• Partner with HR and leadership to support recruiting, interviewing, and onboarding of CAM team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Director