Operations Director - South Texas Region

Forest Lawn Cemetery & Mausoleum • Houston, TX

19h

About The Position

This position is responsible for overseeing, developing, and supporting of industry-leading funeral operations by implementing best practice strategies and processes in the most cost-effective manner within quality standards across a multi-city or multi-state region.

Requirements

• Bachelor’s degree (BS/BA) in business administration or related field or equivalent combination of education and experience preferred.
• Minimum of 10 years’ management experience.
• Valid state issued driver’s license in good standing and acceptable driving record.
• Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
• Demonstrated willingness to participate in growing market share through community involvement.
• Able to read, write and speak English fluently.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.

Nice To Haves

• Bilingual is a plus.

Responsibilities

• Optimizes resources to support the achievement of the Company objectives.
• Documents, communicates and mentors’ managers on the implementation of manpower planning best practice processes to cost effectively improve service to our client families.
• Proactively identifies opportunities to improve operational and cost performance.
• Develops collaborative relationships to facilitate the Company goals.
• Acts as a strategic partner by obtaining information and identifying key issues and relationships relevant to our mission.
• Ensures fixed assets are preserved.
• Initiates recommendations on purchases of new equipment and improvements to company property.
• Monitors, reports and adjusts operating cost within functional areas.
• Advises team on issues including safety, security, employee relations, scheduling, training, compliance, etc.
• Ensures that Company policy is being adhered to and administering practices is fair and equitable.
• Takes personnel corrective action as necessary on a timely basis and in accordance with Company policy.
• Consults with Human Resources as appropriate.
• Keeps up to date on information and technology to increase innovation and ensure compliance.
• Other duties as assigned.

Benefits

• Financial assistance programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees