Operations Development Program (DART Ops - Northwest)

Lithia & Driveway

8d•Onsite

About The Position

The DART Ops program is a structured rotational experience designed to launch high-potential early-career talent into future store leadership roles. Through hands-on learning across major operational departments, you will gain a full understanding of store functions and develop the analytical and leadership skills needed to excel. During the program, you will rotate through key areas of the store Sales, Service, Parts, F&I, and Back Office Operations gaining exposure to business strategy, leadership decision-making, and cross-functional operations. Training & Onboarding (3–4 Months) Begin with a structured onboarding experience designed to introduce you to dealership operations, customer service fundamentals, and key business processes. This phase includes hands-on learning, job shadowing, and guided training sessions. Department Rotations Gain well-rounded operational knowledge through rotations in: Sales – Learn customer engagement, product knowledge, and sales processes. Service – Understand workflow, technician coordination, and service delivery. Parts – Explore inventory management and parts operations. Back Office – Experience administrative functions, reporting, and operational support. F&I (Finance & Insurance) – Get exposure to financial products, compliance, and deal struture. Leadership Exposure Collaborate with store leaders and support group teams, participating in meetings, workshops, and coaching sessions that provide insight into strategic decision‑making and dealership-level operations. By the end of the program, you’ll graduate with: A strong understanding of how each department works Broad operational experience across the store Enhanced skills for customer-facing and business roles A clear pathway for accelerated career growth within the store

Requirements

Strong communication and active listening skills
Professional, reliable, and detail‑oriented
Quick learner with strong adaptability
Collaborative team player with a problem‑solving mindset
Self‑motivated, accountable, and open to feedback

Responsibilities

Build meaningful relationships and deliver a high-quality, consistent experience that supports customers and teammates.
Follow through on commitments, communicate clearly, and ensure your work meets expectations.
Seek feedback, refine your skills, and look for opportunities to make processes more efficient.
Support a positive culture by staying engaged, connecting with your team, and helping create a workplace where people feel valued.

Benefits

Hands-on exposure to key store operations
Gain real-world experience across service, sales, parts, and customer experience functions.
Dedicated mentorship and personalized guidance
Work closely with leaders who provide support, coaching, and structured development to accelerate your growth.
A strong foundation in both business and customer-facing skills
Build confidence in operational processes while learning how to deliver exceptional customer service.
Comprehensive training and performance support
Receive ongoing training, feedback, and opportunities to build the skills needed for future leadership.
A built-in network and supportive community
Join a cohort of peers and professionals who help you learn, connect, and grow throughout the program.