Operations Detail Team Lead

Communication Federal Credit Union•Oklahoma City, OK

About The Position

Communication Federal Credit Union has proudly served its members for over 80 years and we've been ranked #1 Credit Union in Oklahoma by multiple sources during that time. We attribute our continued success to our strong commitment to local communities, providing financial education, and supporting local organizations. Our motto is "Connecting With You" and we believe connections are central to all that we do. Our commitment to community is a big part of who we are as a credit union and remains an important characteristic of our culture. Our Great Employee Benefits Include: Competitive Pay, Advancement Opportunities & Performance Incentives 11 Paid Holidays - $1,000 Welcome Bonus after 90 days Multiple Benefits plans/options including Medical, Dental, Vision, STD/LTD etc. 200% 401(k) Match up to 5% Tuition/Educational Assistance & many other Perks & Discounts for Employees Position Summary Responsibilities include supervision of other members of the department, scheduling, training, back-filling department tasks based on staffing needs, and managing various reports.

Requirements

Professional, well-developed written and oral communication skills.
Effective interpersonal skills to collaborate with outside parties, members, and co-workers.
Basic mathematical skills/knowledge including addition, subtraction, multiplication and division.
Strong attention to detail and accuracy required, with ability to organize and prioritize tasks to meet deadlines.
Successfully adapt to workflow changes, manage competing demands and handle frequent change, delays, or unexpected events.
Minimum three (3) years' experience required in a financial institution, lending environment or customer service position.
High school diploma or G.E.D.
Any combination of education, training and experience providing required knowledge/skills to perform essential functions.

Responsibilities

Assist in supervision of assigned Operations Detail staff; organize and support team tasks, contribute to overall dept efficiency.
Familiarize team with guidelines/regulations, assist in learning and adherence to credit union procedures.
Help review internal department procedures, editing, and creating new procedures, as necessary.
Verify account information is complete and accurate according to compliance requirements.
Establish and maintain positive working relationships with branch managers and staff, providing high-level service and support.