Operations Delivery Manager

Decypher•San Antonio, TX

About The Position

About Decypher: Join Decypher and make a direct impact on the health and readiness of Americas service members, veterans, and their families. Since 2008 Decypher has offered healthcare industry professionals careers where their expertise is valued, and their work makes a meaningful impact. Decypher partners with the Defense Health Agency and other customers to deliver professional services, technology, and management solutions. Our mission is to provide and support quality care for our veterans, servicemembers and their families, across the United States. Job Summary : The Delivery Manager is responsible for the successful operations of assigned projects/accounts and serves as first line leader and representative of Decypher with our clients and partners. The Delivery Manager is expected to serve as an operational lead while also developing and driving customer relationships, serving as a trusted business partner to clients, and developing, learning and deploying industry best practices, driving growth.

Responsibilities

Manages the execution of contracts, including staffing, onboarding and orienting new hires, representing Decypher at customer meetings (taking minutes, if required), making required site visits, and timely completing all project-related requirements.
Ensures all deliverables covered under the PWS are met.
The Delivery Manager is responsible for the performance of the projects they manage, and are responsible for engaging and leveraging shared service resources to achieve business goals.
Delivery Managers will solidify themselves as trusted advisors to clients and drive revenue growth by: In consultation with the Operations Business Director, identifying and evaluating new opportunities that can be added to current contracts or scope.
Developing relationships and understanding capabilities of teaming partners; acting strategically to create alliances, subcontract agreements, joint venture arrangements and teaming schemes to drive further growth in the market.
Assisting in pricing self-generated opportunities using local market or contract intelligence.
The Delivery Manager should be the boots on the ground expert in their assigned area of expertise (E.g., CLINS or Geography)
Establishing and maintaining senior-level client relationships.
Attending at least quarterly meetings with senior client representatives.
Focusing on outcome-based discussions, SMART goal setting, and PDCA cycles to drive performance and build trust.
Understanding client needs, constraints, and challenges, and propose solutions.
Solidifying as a trusted advisor and the first person the client thinks of when seeking guidance on problem solving.
Representing the company at industry events, conferences, forums and job fairs when appropriate.
Model high standards of integrity and professionalism.
Always disagree with curiosity and kindness.
Maintain clean, business appropriate professional appearance standards (on camera and in-person).
Engage and collaborate with Recruiting and Credentialing on efforts to meet staffing requirements of the PWS for the contracted projects assigned (i.e. soft requirements, reviewing resumes, interviewing applicants, and submitting candidates for soft approval (when required)
Coordinate with Recruiting and Human Resources re: setting new hire start dates, equipment and system access needs.
Provide onboarding for all new hires to ensure they know where to go on their first day of work and understand their PWS requirements
Ensure that employees assigned to their portfolio maintain the standards set by the client and Decypher.
In collaboration with Human Resources, provide coaching and discipline when employees fail to meet expectations or do not comply with Company policies.
Document all employee coaching and discipline and communicate with Leadership and HR re: these actions.
Responsible for making sure employees in their assigned portfolio accurately record time worked daily and sign and submit their timesheet at the end of each pay period.
Promptly address time keeping issues escalated by shared services timekeeping staff.
Responsible for first line employee conversations and discipline if protocols are not being met.
Report all workplace safety, potential work-related injury and illness incidents, or complaints of harassment or discrimination to Ops Leadership and Human Resources immediately.
Collect information as required to support Leadership and HR investigations.