Delivery Operations Lead

Farmstead•Burlingame, CA

2d•$20 - $23

About The Position

About Farmstead: Our mission at Farmstead is to make fresh, high-quality food accessible to everyone. We're a new delivery-only grocer that's re-inventing grocery from the ground up. We focus on mid-market customers (think Safeway, Kroger, etc) and bring them a best-in-class grocery product experience right to their doorsteps, even in areas traditionally underserved by supermarket chains. We are growing fast and are looking for energetic detail oriented people that enjoy the challenge of a start-up environment to join our team. You are an ideal candidate if you are dependable, polite, people-oriented, and adaptable/flexible. You should be thorough, committed to work safety, and passionate about satisfying clients. About You The Delivery Operations Lead contributes to the daily operation of the delivery team while providing support to the rest of the business when needed. You will supervise the delivery driver staff ensuring groceries are delivered to doorsteps perfectly and efficiently with an exceptional customer experience. This is a high visibility position and will directly impact Farmstead’s growth!

Requirements

1+ years management experience
Strong attention to detail
Self-starter
Excellent verbal and written communication
Familiarity with Slack and G suite

Nice To Haves

Fluent Spanish speaker (a plus)
Delivery driver experience (a plus)

Responsibilities

Learn and retain all of the information regarding delivery processes
Respond to all driver communications in a timely manner.
Effectively partner with operations leads and customer happiness reps
Facilitates the driver’s use of Farmstead’s driver portal
Onboarding of new drivers
Training and coaching drivers
Adhere to all company policies and procedures
Opening/Closing Supervisor Duties.
Collaborate with team members to ensure smooth delivery operations
Maintain professionalism in appearance, attitude and verbal communication
Manage and provide feedback to a team of drivers on a daily basis
Resolve issues on delivery routes
Oversee the automated shift schedule and routing service
Track, analyze and meet KPIs
Share feedback with the Delivery Coordinator
These duties are examples only and not intended to be all inclusive or restrictive, other duties will be assigned as necessary to serve the needs of the business.