Operations Data Analyst

QVC•West Chester, PA

3d•Hybrid

About The Position

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team The "Forecast Planner" will be responsible for creating, interpreting, and publishing forecasts for Call Centers and Fulfillment Centers for QVC and HSN. They will also develop new processes and models to analyze data and improve forecast accuracy. Additionally, they will conduct analysis to determine adjustments to all forecasted units, call volumes, average handling time, and staffing requirements based on new information. Where You'll Work This role is hybrid and will require you to be onsite at QVC-West Chester - Studio Park several days per month (onsite days are predetermined and standard across the company). Job seekers must reside in Pennsylvania to be considered for this role. Relocation assistance is not offered for this role.

Requirements

Bachelor's degree required in Operations Management, Business Administration, or quantitative field (Math, Finance, Engineering, Statistics, or Economics)
2+ years' experience in operations analysis
Strong skills in the following analytics tools: Excel, SQL, Tableau, Python
Knowledge of data modeling or simulation
Advance analytical, interpretive, technical, and problem-solving skills.
Experience with Customer Service & Distribution principles, practices and systems.

Nice To Haves

Direct experience with Fulfillment Centers or Call Centers preferred.

Responsibilities

Tactical Planning – create, interpret, identify trends, adjust and publish multiple forecasts for Customer Service and Distribution teams, based on variables and trends.
Analysis & Modeling – develop statistical models for forecasting several business volumes, review models and forecasting techniques for business needs and improved accuracy.
Client Interaction – involves participating in regular one-on-one discussions with a manager. Additionally, it includes seeking feedback from end-users of forecasts. Furthermore, it requires soliciting input from other areas of business that may influence operational volumes, such as Sales and Product Planning, Buyers, Supply Chain Operations, and Site Operations. Finally, it involves facilitating and attending forecast meetings.
Database Management – create accurate records of all volumes and variables involved in published forecasts to ensure current data is available for analysis by all members of the department.