Operations & Customer Support

US Cargo•Grove City, OH

7d•Onsite

About The Position

US Cargo, a subsidiary of PITT OHIO, is a family‑oriented transportation company serving customers throughout Ohio and Pennsylvania. We are seeking motivated individuals to join our team as a Operations & Customer Support at our Columbus, OH terminal. Known for our success in the courier and small package industry, US Cargo is expanding our capabilities to include LTL freight while maintaining a strong commitment to safety, service, and our employees. Schedule Monday-Friday 9 AM Start What US Cargo Offers Competitive pay Medical, dental, vision, and 401(k) options Paid time off and holidays A people‑first, respectful work environment Well‑maintained equipment and facilities If you are looking for a company who believes in their people and strives to create a respectful, supportive work environment, US Cargo is the company for you! Responsibilities Operations: Provide administrative support for all facets of the operation. • Conduct data entry, prepare various spreadsheets/reports, prepare driver paperwork, and compile billing information. • Answer incoming phones; be initial point of contact for the terminal for driver’s day to day inquiries and customer issues. Act as communication liaison for terminal manager; coordinate with other US Cargo terminals as needed.• Schedule pick ups/deliveries and communicate with all involved parties for adequate follow up and resolution.• Participate in contract preparation and assist with insuring contract compliance with independent contractor drivers. Customer Support: Provide coordination/customer service for one of US Cargo’s largest customers. • Direct and manage drivers assigned to this account to ensure daily pick up/delivery of product, and schedules and customer procedures are being followed.• Problem solve - coordinate solutions to customer service delays or other procedural issues.• Approve all driver paperwork submitted for accuracy.• Assist (as needed) on the dock for proper sorting and inventory of warehoused products• No work will be performed on the dock if freight includes hazardous material or needs the operation of a forklift. Qualifications • Experience with Excel and Microsoft Word• Excellent written and verbal communication skills• Prior experience in customer service field• Must have valid driver’s license with fewer than 2 moving violations within last 3 years• Must pass criminal background check• Ability to perform dock work, including lifting 30 lbs. repetitively both above and below the waist level; pushing, pulling, bending, stooping, standing and walking. US Cargo, a subsidiary of PITT OHIO, is a specialized and highly successful leader in the courier and small package transportation industry. US Cargo prides itself on developing transportation services and solutions to meet our customer’s needs. #USC2

Requirements

Experience with Excel and Microsoft Word
Excellent written and verbal communication skills
Prior experience in customer service field
Must have valid driver’s license with fewer than 2 moving violations within last 3 years
Must pass criminal background check
Ability to perform dock work, including lifting 30 lbs. repetitively both above and below the waist level; pushing, pulling, bending, stooping, standing and walking.

Responsibilities

Provide administrative support for all facets of the operation.
Conduct data entry, prepare various spreadsheets/reports, prepare driver paperwork, and compile billing information.
Answer incoming phones; be initial point of contact for the terminal for driver’s day to day inquiries and customer issues.
Act as communication liaison for terminal manager; coordinate with other US Cargo terminals as needed.
Schedule pick ups/deliveries and communicate with all involved parties for adequate follow up and resolution.
Participate in contract preparation and assist with insuring contract compliance with independent contractor drivers.
Provide coordination/customer service for one of US Cargo’s largest customers.
Direct and manage drivers assigned to this account to ensure daily pick up/delivery of product, and schedules and customer procedures are being followed.
Problem solve - coordinate solutions to customer service delays or other procedural issues.
Approve all driver paperwork submitted for accuracy.
Assist (as needed) on the dock for proper sorting and inventory of warehoused products
No work will be performed on the dock if freight includes hazardous material or needs the operation of a forklift.