Operations & Customer Relations Coordinator

986 Degrees Corporation dba 986 Pharmacy•Duarte, CA

10h•Onsite

About The Position

This position supports day-to-day business operations by managing customer relationships, sales support activities, order processing, and administrative functions. Under the general supervision of the CEO and Administrative Director, this role serves as a key point of contact for customers, oversees order fulfillment from intake to shipment, and ensures accurate invoicing and accounts receivable follow-up. The position also assists with advertising and marketing efforts and provides general operational support as needed.

Requirements

A minimum of one year of customer service and/or sales experience working with healthcare providers
Valid California driver's license
High School Diploma or Equivalent

Responsibilities

Manage and maintain customer relationship (CRM) records, ensuring accurate and up-to-date customer information.
Support sales, advertising, and marketing efforts by engaging with prospective customers, responding to inquiries, and assisting with outreach initiatives.
Receive, process, and enter customer orders submitted via phone, fax, and email in a timely and accurate manner.
Prepare and issue customer invoices and perform accounts receivable functions, including payment tracking and follow-up on outstanding balances.
Coordinate order fulfillment by packaging products in ready-to-ship condition and arranging courier or delivery services.
Perform occasional local deliveries of urgent products as business needs require.
Assist with basic bookkeeping functions related to accounts receivable and transaction documentation.
Maintain a clean, safe, and organized working environment, including performing minor cleaning and housekeeping duties as assigned.
Perform other operational, administrative, or support duties as assigned to meet business needs.