Operations Coordinator

The Universal Group•Auburn, WA

8d•Onsite

About The Position

Are you looking to leverage prior management experience to support the operations of one of Canada's largest Traffic Control companies? Are you looking to be part of a growing team and company? Are passionate about providing results and peace of mind to your client group? The Universal Group, recognized as one of Canada's Best Managed companies in 2025 , has an exciting opportunity for a Operations Coordinator to join our Traffic Operations team ! We deliver on our purpose through our core values of being passionate, driven, and authentic. As an Operations Coordinator you will play a key role in the day-to-day coordination and execution of traffic control operations within the assigned region. This role ensures efficient scheduling, resource allocation, and communication between field staff, clients, and internal teams. The Operations Coordinator plays a key role in maintaining operational efficiency, safety compliance, and service quality while supporting the General Manager in achieving business objectives. What you will be responsible for: Operations: Manage daily workforce deployment, ensuring the right resources are assigned to the right jobs based on operational needs Proactively monitor field operations, identify gaps, and implement real-time solutions to maintain service levels Ensure all jobs are staffed appropriately, minimizing downtime, delays, and operational disruptions Make decisions on schedule adjustments, crew reassignments, and resource allocation based on changing priorities Maintain full visibility of ongoing operations and escalate critical issues where necessary. Workforce Planning: Forecast short-term staffing needs in collaboration with the General Manager and Recruitment Ensure availability of qualified personnel (TCSs, TCLs) aligned with project requirements Monitor attendance, availability, and performance trends to support operational efficiency Coordinate equipment and resource allocation to meet job demands Health and Safety: Review Health & Safety related paperwork and ensure mandates are being executed Ensure all deployed staff meet safety and compliance requirements prior to dispatch. Take ownership of tracking and follow up on safety documentation, incidents, and corrective actions. Actively support a safety-first culture by addressing risks and ensuring adherence to traffic control regulations. Escalate safety concerns and participate in resolving operational safety challenges. Client Relationship Management: Ensure consistent, high-quality service delivery aligned with client expectations. Act as a primary point of contact for day-to-day client coordination and issue resolution. Address service gaps, complaints, or urgent requests with a solutions-focused approach. Support client retention by ensuring operational reliability and responsiveness. Cross Functional Coordination: Collaborate with Recruitment, Payroll, and Training teams to ensure operational readiness. Ensure timely and accurate flow of information across departments to avoid disruptions. Support onboarding coordination for new hires into active operations. Performance and Process Improvement: Track and monitor key operational metrics such as bill rates, attendance, and job completion Identify inefficiencies and recommend process improvements to enhance productivity Support implementation of operational strategies set by the General Manager Contribute to continuous improvement initiatives within the division.

Requirements

A valid driver’s license is required.
Minimum 1-3 years’ experience in operations management.
Must review and maintain a clear understanding of the manual for traffic control work on roadways.
Prior experience with clients maintaining client relationships.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced, dynamic environment.
Must have proven time management skills, including the ability to multitask, effectively meet deadlines, and work under pressure.
This position must have a very high level of interpersonal skills to resolve conflict and customer complaints.
History of delivering client-centric solutions to address diverse needs effectively.
Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Nice To Haves

Prior experience in the Traffic Control Industry is an asset.

Responsibilities

Manage daily workforce deployment, ensuring the right resources are assigned to the right jobs based on operational needs
Proactively monitor field operations, identify gaps, and implement real-time solutions to maintain service levels
Ensure all jobs are staffed appropriately, minimizing downtime, delays, and operational disruptions
Make decisions on schedule adjustments, crew reassignments, and resource allocation based on changing priorities
Maintain full visibility of ongoing operations and escalate critical issues where necessary.
Forecast short-term staffing needs in collaboration with the General Manager and Recruitment
Ensure availability of qualified personnel (TCSs, TCLs) aligned with project requirements
Monitor attendance, availability, and performance trends to support operational efficiency
Coordinate equipment and resource allocation to meet job demands
Review Health & Safety related paperwork and ensure mandates are being executed
Ensure all deployed staff meet safety and compliance requirements prior to dispatch.
Take ownership of tracking and follow up on safety documentation, incidents, and corrective actions.
Actively support a safety-first culture by addressing risks and ensuring adherence to traffic control regulations.
Escalate safety concerns and participate in resolving operational safety challenges.
Ensure consistent, high-quality service delivery aligned with client expectations.
Act as a primary point of contact for day-to-day client coordination and issue resolution.
Address service gaps, complaints, or urgent requests with a solutions-focused approach.
Support client retention by ensuring operational reliability and responsiveness.
Collaborate with Recruitment, Payroll, and Training teams to ensure operational readiness.
Ensure timely and accurate flow of information across departments to avoid disruptions.
Support onboarding coordination for new hires into active operations.
Track and monitor key operational metrics such as bill rates, attendance, and job completion
Identify inefficiencies and recommend process improvements to enhance productivity
Support implementation of operational strategies set by the General Manager
Contribute to continuous improvement initiatives within the division.