Operations Coordinator

TonyMoly USA•New York, NY

6d•Onsite

About The Position

The Operations Coordinator will play a key role in supporting day-to-day operations across wholesale and e-commerce channels. This role ensures seamless order fulfillment, logistics execution, and communication across departments. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced environment where accuracy and efficiency are critical. This position is located in our Brooklyn, NY office.

Requirements

1–3 years of experience in operations, logistics, supply chain, or related field.
Strong organizational and multitasking skills with attention to detail.
Proficiency in SAP Hana, Shipstation, Shopify, Faire, Amazon Vendor Central, Google Suite, and Excel/Sheets.
Excellent written and verbal communication skills.
Ability to thrive in a fast-paced, team-oriented environment.

Nice To Haves

Familiarity with vendor portals (e.g., Bamboo Rose, Nexcom, Fineline) a plus.

Responsibilities

Enter and release sales orders in SAP Hana; troubleshoot order issues.
Manage Amazon order fulfillment, routing and ASN submissions
Book freight and manage delivery logistics for events, warehouse needs, and material orders.
Coordinate pick tickets, shipments, routing, and scheduling with the warehouse.
Monitor daily order fulfillments and address start/cancel or routing needs.
Process and release e-commerce orders in Shipstation (as needed).
Submit ASNs, create shipping labels, and provide tracking to customers.
Assist the wholesale team with customer inquiries and shipment updates.
Track wholesale returns, damages, and customer chargebacks.
Update and maintain the open order sheet for warehouse and wholesale priorities.
Monitor daily shipped order lists to ensure accuracy and timely communication.
Execute inventory transfers and adjustments across wholesale and e-commerce warehouses.
Track inventory levels and POs to make reorder recommendations
Partner with warehouse staff to confirm shipping, inventory levels, and updates.
Maintain and update the operations manual and SOPs.
Track and report order status, returns, and chargebacks.
Manage and verify routing guides, shipping instructions, and delivery requirements
Support the launch of new customers and products, ensuring operational readiness.