Operations Coordinator

Pye-Barker Fire & Safety • King of Prussia, PA

6d

About The Position

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company. The Operations Coordinator is responsible for organizing, scheduling, and managing the daily workflow of the installation department's technicians. This role requires regular monitoring and adjustment of job schedules to ensure timely project completion and customer satisfaction. The Operations Coordinator collaborates closely with sales staff, field technicians, contractors, and customers to facilitate smooth and profitable project execution from start to finish. This position is crucial to branch success. The Operations Coordinator must be reliable, work well independently and have strong organizational skills.

Requirements

• High school diploma or equivalent.
• 1+ years of industry or related customer service experience.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Strong customer service and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to multitask and work efficiently under deadlines.
• Strong communication skills (both verbal and written).
• Capable of building strong internal and external relationships.
• Effective critical thinking and problem-solving capabilities.
• Prolonged periods of sitting at a desk and working on a computer.

Nice To Haves

• Previous administrative experience highly desirable.

Responsibilities

• Schedule appointments for installation jobs and manage daily technician schedules.
• Assist with data entry in company-specific software systems.
• Coordinate with the purchasing department to check parts availability and assist in ordering materials when required.
• Process and close out installation jobs post-completion.
• Evaluate the gross profit margin of each job and identify areas for improvement.
• Ensure clients receive the necessary services and follow-up for continued satisfaction.
• Handle phone calls and respond to email inquiries related to operations.
• Participate in weekly "Jobs In Progress" meetings with the Sales team.
• Perform other duties as assigned by management.
• Comply with the Company’s Code of Conduct, Confidentiality Agreement, and Safety Policy.
• Perform additional tasks and responsibilities as assigned.

Benefits

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees