Operations Coordinator

Liberty

8d•Onsite

About The Position

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada. At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together. We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.PurposeAn opportunity to join a dynamic team driven to source, attract and engage diverse top talent across North America. This position reports to one of the Illinois Operations. The Operations Coordinator has responsibility for field operations activities related to scheduling MDT workload as appropriate, resolving measurement errors, creating payroll functions, receiving and scheduling construction and basic administrative functions and coordinating maintenance orders. This position will report to one of the Illinois Operations and is not a remote position.

Requirements

A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and two years’ experience in customer service or a closely related field.
Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide basic types of factual information.
Requires the ability to perform basic addition, subtraction, multiplication and division.
Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks.
Works in an office environment.
Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.

Responsibilities

Monitors, controls and reschedules MDT workload as appropriate; reads all system generated reports and makes preparations for next day operations.
Generates completing, closing, and canceling service orders
Coordination, input, review and validation of al payroll functions.
Dispatches leak and emergency orders to Service Technicians
Monitors, schedules, and processes ITRON meter reading routes, assigns priorities to calls, and schedules orders for appropriate construction and maintenance personnel.
Prepares, distributes, and maintains daily line locates.
Interact with customers in-person to answer questions, provide tariffs, etc.
Generates and maintains various logs and reports on a daily, weekly and monthly basis.
Investigates measurement errors and coordinates adjustments.
Codes, validates, and processes vendor and contractor invoices.
May initiate, receive and confirm purchase orders and requisitions.
Assists service and construction and maintenance personnel by communicating pertinent data and other information related to various situations.
Provides administrative and clerical support to field operations including help in SAP.
Performs other related duties as required.
Other duties as assigned