Operations Coordinator - Cary, NC

Patterns Behavioral Services, Inc.•Cary, NC

11h•Onsite

About The Position

Do you have scheduling and office management experience? Do you want to help children thrive? If you said yes, come and join our admin team supporting passionate behavior therapy professionals as they provide treatment to children and families in our community! As the Operations Coordinator for our Cary clinic, you will assist the Clinical Director in managing the administrative functions that keep our services running smoothly! Make a difference in the lives of children and the staff who support them daily! This role provides a unique opportunity for an individual to contribute to the operational efficiency of the organization while making a positive impact on the lives of children and families. WHO WE ARE We build a nationwide community of compassionate individuals for one purpose; to serve others selflessly. Children and adults with behavioral needs deserve empathetic and functional ABA support from dedicated professionals. Patterns is a center-based, in-home, and school provider of behavioral services to families with children diagnosed with ASD and other developmental disabilities. We are currently expanding our services and are looking for career-minded, experienced ABA Superheroes to join our team. At Patterns, you will find a professional, ethical, structured, respectful, caring, and fun work environment where you can reach your career goals! Together, we are Patterns, a team like no other. We aim to be different. Service and Integrity of our clients is our utmost concern and priority. We maintain a culture of relentless optimism as we do what we've been called to do.

Requirements

HS Diploma required
Experience in operations coordination/administration and behavior analysis.
Strong organizational, communication, and problem-solving skills.
Ability to work collaboratively in a multidisciplinary team.

Nice To Haves

Preferred: Bachelor's degree in a relevant field (e.g., psychology, social work, business administration).

Responsibilities

Maintains Client CentralReach labels as it pertains to their assigned clinics
Documents communication and cancellations accurately and in timely manner
Maintains accurate schedules along with staff and client availability for assigned locations
Generates scheduling and billing reports and maintains assigned clinic lists
Works with the clinical team to ensure timely session conversion and signatures
If coverage is needed, assist or fill in for administrative support
Partners with Operations Managers for drive folder and file organization
Evaluate, report and correct risks/compliance concerns
Work with other departments for timely paperwork and task completion
Assists in the completion of accreditation tasks and responsibilities
Completes work accurately and timely, meeting deadlines
Provide excellent customer service to clients, external and internal business partners
Maintains office supply inventory as needed.
Maintains a presentable environment for our clients, their families, and staff including daily sanitation and upkeep as needed
Completes or assists in the completion of client file requests
Partners with the Client Service Management team to assist in gathering paperwork requests (authorizations, consents, Explanation of Benefits, etc.)
Maintains positive, productive, and collaborative working relationships with staff, clinical team, management, and customers including families and third party stakeholders.
Maintains confidentiality of Personal Health Information (PHI) and other privileged information
Performs other responsibilities as assigned