Client Care Coordinator | Cary, NC

Truss Vet • Cary, NC

11h

About The Position

Imagine you’re being invited to join a team of trailblazers shaping the future of veterinary care. Picture a dynamic, fast-growing organization where innovation and compassion are at the core of everything we do. That’s Truss Vet. In just a few short years, we’ve gone from an idea to a thriving veterinary urgent care platform, and we’re not stopping anytime soon. With four successful clinics and a fifth on the horizon, we’re redefining how pets and their people experience care. At Truss Vet, we’re on a mission to elevate the human-animal bond by removing barriers to compassionate, high-quality veterinary care. Our urgent care clinics are tailored to pets with non-life-threatening issues that don’t belong in the ER but can’t wait for a regular vet visit. Think of us as the sweet spot between general practice and emergency care, a place where we deliver exceptional medical outcomes while ensuring a better quality of life for our team. As a Client Care Coordinator (CCC), you will wear many hats. You may toggle between our Command Center where you will juggle communications and administrative tasks (e.g. teletriage, web chat, emails, medical record) or our Welcome Kiosk where you are responsible for one of the most important tasks at Truss Vet: creating a positive first impression. Whether a client is walking through our doors for the first time or connecting by phone, they experience a “magic moment” from that first interaction that sets the trajectory for the entirety of their clinical experience. Your job is to make it exceptional. This means greeting and answering questions with enthusiasm and empathy, adding clients to the waitlist, finding ways to help pet owners even if the conversation doesn’t translate to a clinic visit, and ensuring our queue management software is kept organized and accurate so the workday flows smoothly for the clinical team. You will play an integral role in making us one of the best clinics and best places to work on the planet. No pressure! :)

Requirements

• You have the unique ability to immediately connect with people and make them feel cared for through your trusting, professional, and empathetic demeanor
• You have a growth mindset; you never stop learning, and you’re constantly looking for ways to advance yourself, your career, and your team
• You want to work for a company that has a big vision and ambitious plans for growth, and you want to be a part of helping achieve that growth
• You want to make a difference in the world, have an impact on people’s lives, and change the future of animal healthcare for the better
• You love working in teams and find that you’re able to relate to people of all types (yes, people are gross, but you didn’t choose vet med because you love animals and hate people); you avoid drama, gossip, and workplace politics
• You’re willing to “get your hands dirty;” no task is beneath you
• You provide energy to the people you’re around because you’re generally a happy, positive, optimistic person (after interacting with you, people feel energized vs. drained)
• You are trustworthy, reliable, and eligible for employment in the state of NC
• You read our core values (below) and they overlap with your personal values

Responsibilities

• Creating a positive first impression
• Greeting and answering questions with enthusiasm and empathy
• Adding clients to the waitlist
• Finding ways to help pet owners even if the conversation doesn’t translate to a clinic visit
• Ensuring our queue management software is kept organized and accurate so the workday flows smoothly for the clinical team

Benefits

• Competitive salary
• Health, vision, and dental insurance
• Short- and long-term disability coverage, life insurance, accident insurance, and critical illness insurance
• Paid time off (PTO)
• Mental wellness subscription
• Parental leave
• 401K + match
• Commitment to professional and personal development through mentorship
• Pet care discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed