Operations Coordinator

TOTE Resources LLC • Anchorage, AK

41d • $21 - $31 • Onsite

About The Position

This position will assist the Operations department in a variety of administrative activities providing services to our high-level customer accounts.

Requirements

• High school diploma, or GED equivalent required
• Two to four years administrative experience in multi-modal transportation related field
• Proficient in MS Office applications, including Outlook and Excel
• Excellent written, verbal and listening communication skills
• Proficient in data entry
• Knowledge of industry specific software programs
• Ability to analyze and understand large volumes of shipping information
• Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time or communicates alternate plans
• Treats people with respect; keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational values
• Strong organizational skills, attention to detail and accuracy
• Ability to multi-task and prioritize the work day
• Must have excellent customer service skills and present Carlile in a professional manner
• Ability to take initiative and act independently while operating and reporting to a team of multidisciplinary stakeholders.

Responsibilities

• Operate safely and in compliance with all established HSSE policies and procedures
• Coordinate, schedule, and maintain internal and external shipments and delivery schedules
• Read, analyze, and interpret technical procedures
• Prepare reports and distribute to customers
• Effectively present information/respond to questions from managers, clients, and customers
• Identify problems, collect information, establish facts, draw valid conclusions, and recommend to operations personnel
• Field incoming calls and emails, responding appropriately and timely to customer inquiries
• Enter orders received via email into the computer system
• Primary management for a major customer account including all customer freight movement for the terminal.
• Work closely with operations (customer service, dispatcher, etc.) to facilitate requests
• Assist dispatch, including working with carriers, building and dispatching trips and loading and unloading trailers.
• Assist driver check-in, including scanning paperwork, system clean up, and processing trips as needed.
• All other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees