Operations Coordinator

NatureBridge•Port Angeles, WA

1d•$20•Hybrid

About The Position

The operations team manages all program logistics, ensuring that information is collected and communicated effectively and efficiently, and supports program delivery. As the Operations Coordinator, you will support customer visits and tours, welcoming guests upon arrival and serving as host for weekend events in rotation with other staff. You will be primarily responsible for conference customer communications and serve as the primary contact for conference group coordinators. This role stewards conference guests and conference group coordinators through all pre-event preparation to help ensure a successful on-site retreat. This is a part-time position. This hybrid role requires an in-person presence on the Olympic Campus at least 70% of the time. It will require an onsite presence on Fridays and sometimes on weekends.

Requirements

Relevant administrative or operations experience
Highly organized with strong attention to detail
Excellent written and verbal communication and customer service skills. Able to communicate complicated logistical information to multiple groups and collaborators.
Strong team player; works collaboratively with staff and guests
Strong problem-solving skills; able to make decisions independently while meeting the needs of multiple groups
Demonstrated ability to manage and communicate information quickly and accurately
Experience with Google Suite of apps and database management or CRMs. Internet and email experience required
Valid driver’s license required
Demonstrated commitment to equity and inclusion in the workplace. We especially encourage you to apply if you are a member of (or have extensive experience working with people from) any communities that are impacted by the historic and current system of oppression that has limited access to environmental education, or the outdoors in general.

Responsibilities

Serve as the primary coordinator for conference and wedding programs, and support a culture of responsiveness and customer service
Manage pre-event preparation for single and multi-day groups, including communication, paperwork, compliance, contracts, and payment.
Manage and update the campus conference schedule; coordinate campus resources across all groups.
Review and approve required paperwork from attending groups (insurance, contracts, waivers, invoices, etc.).
Manage program details in SalesForce, calendars, and other documents, ensuring that information is accurate and appropriately communicated.
Give campus tours (often on weekends) to prospective customers.
Greet and welcome conference guests and introduce them to on-site staff.
Support guests while on site, including supporting urgent situations as part of our on-call systems.
Ensure smooth program implementation by refining, developing, communicating, and supporting event logistics systems and processes.
Collaborate closely with other operations team members and with the outreach and enrollment team to prepare all conference programs.
Support the hospitality team to maintain a comfortable and welcoming campus for all NatureBridge customers and staff.
Steward campus spaces and support campus projects.
Perform other duties as assigned.