Title Operations Coordinator

Mortgage Connect • Coraopolis, PA

9h • Remote

About The Position

As the Title Operations Coordinator, you will work directly with the Title Operations Team Leader and responsible for assigning orders, following up on orders, managing vendor costs, turn times and quality. Additionally, you will monitor SLA’s with the internal staff to ensure we mitigate delays to ensure the product is delivered timely to the clients.

Requirements

• High school diploma or equivalent
• Minimum 1 year(s) practical work experience within the real estate industry or vendor management service
• Working knowledge of real estate titles,
• Proficiency with personal computers, MS Office and office equipment
• Ability to be goal and detail-oriented, persistent and motivated, possess high level of initiative, ability to handle stressful situations, meet deadlines, work well in team environments and carry out responsibilities with minimal supervision
• Control client communications and conflict resolution, providing two-way communication between client and organization, communicating client’s expectations, goals and interests, researching needs as necessary
• Experience at working both independently and in a team-oriented, collaborative environment
• Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

Responsibilities

• Assign new title orders as they appear on dashboard
• Follow up on title orders daily
• Process incoming documents/fax folder, as necessary
• Monitor group email and process incoming requests
• Monitor vendors for quality, turn times and fees
• Review Callback Sheets from vendors, i.e. work on rejected files
• Update internal contacts and client contacts regarding order status as necessary
• Answer incoming calls to title department as necessary
• Work on any other projects assigned by team leader/manager
• Reports, in conjunction with Dashboard/Notifier, which includes the Review Daily, Title WIP, and WIP
• All other duties as assigned

Benefits

• Competitive payrates based on skills and experience
• Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
• Rest and relaxation: Paid holidays and generous PTO based on tenure
• Community and Philanthropy: Paid volunteer time
• Paid Maternity and Parental Leave
• Contribute to your future: 401K plan and robust continuous learning opportunities
• Work Perks Program: Access to discounts that help save money in your daily life

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees