Operations Coordinator
About The Position
CPI Security, headquartered in Charlotte, NC is looking to hire an Operations Coordinator for a full time role, in office. We are looking for a leader who is focused on exceeding our customer service expectations, with strong problem solving abilities and excellent interpersonal skills. As an Operations Coordinator you will be responsible for supporting installation and service technicians to create a high performing team that delivers and exceeds all customer expectations. This position offers a competitive starting salary and the ability to support and motivate a diverse team to drive results.
Requirements
- High School Diploma required
- Highly Organized and Detail Oriented
- Proactive problem solving and decision-making abilities
- Strong multi-tasker with excellent communication skills
Nice To Haves
- Experience with dispatching operations is a plus
- Experience with Salesforce is a plus
Responsibilities
- Support the Operations Supervisor/Manager and Technicians by scheduling and routing customers
- Schedule, route, and confirm jobs for Install/Service Technicians in your area
- Maintain schedules for Install/Service Technicians to ensure that schedules are full daily
- Contact customers to reschedule jobs when needed in order to make the most efficient route
- Training existing Installers/Technicians on changing processes, procedures and technologies
Benefits
- $20-$22.00/hour depending on experience
- Great medical, dental, vision, short- & long-term disability and life insurance options
- Company paid holidays, floating holiday, and paid time off (PTO)
- 401(k) plan with competitive company match
- Education assistance – we encourage and support our employees who want to improve their skills and further their education
- Engaging and fun company culture that’s made up of a diverse group of people
- Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities
- Eligible for free monitored security system after 90 days
- An onsite state of the art fitness facility, café, walking trail, basketball court and a dedicated Fitness Director (Corporate Office in Charlotte, NC)
- Birthday and Work Anniversary Rewards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
