Operations Coordinator

Renewal by Andersen of Central CA•Fresno, CA

8h•$20

About The Position

Join our Operations Team as an Operations Coordinator Renewal by Andersen is recognized as the #1 window replacement company in the country, a reputation built on both employee satisfaction and customer excellence. Our commitment to creating a supportive work environment earned us recognition in 2023 as one of "America's Greatest Workplaces" by Newsweek and one of the "Best Employers for Women" by Forbes. This dedication to quality extends to our products as well, where we have remained the most awarded brand in the J.D. Power Windows and Patio Doors Satisfaction Study for the last five years running. We understand that home renovations can be a stressful endeavor for homeowners. At Renewal by Andersen, we believe replacing windows and doors should be a seamless experience—and that is exactly where you come in. We are seeking a highly organized, customer-focused Operations Coordinator to serve as the primary liaison between our clients and our internal teams. If you excel at streamlining complex processes and ensuring client satisfaction throughout the project lifecycle, this is an excellent opportunity for you.

Requirements

Customer Focus: 1+ years of professional customer service experience with a proven ability to clearly communicate processes to both clients and internal stakeholders. Experience resolving escalated situations professionally is highly preferred.
Organization & Prioritization: Demonstrated ability to thrive in a fast-paced environment and effectively manage competing priorities.
Technical Proficiency: 1+ years of data entry experience with familiarity in CRM and scheduling systems. Full proficiency in Microsoft Word, Excel, and SharePoint is required.
Education & Skills: A High School diploma (or equivalent) accompanied by exceptionally strong written, verbal, and organizational communication skills.

Responsibilities

The Primary Liaison: Serve as the main point of contact from post-sale through to project release, bridging the communication gap between clients, the sales team, and the measure/installation crews.
Relationship Management: Deliver our "Signature Service" by anticipating client needs, providing proactive updates, and efficiently resolving potential challenges.
Documentation Management: Oversee the collection of project assets, generate detailed work requests, and ensure precise file management to position the Operations Team for success.
Schedule Coordination: Manage appointments for technicians and installers, ensuring all projects remain on schedule, within budget, and aligned with appropriate margins.