Operations Coordinator

H-Cap•St. Paul, MN

1d•$65,000 - $70,000•Hybrid

About The Position

Come help design, build, and lead delivery of a groundbreaking new workforce-orientation program for Minnesota caregivers, as part of the Minnesota Home Care Orientation Trust, a labor-management partnership dedicated to empowering home care workers and improving the services and supports provided to Minnesota seniors and people with disabilities. The Operations Coordinator will be an early member of a ground-breaking and fulfilling program with opportunities for professional growth. About the Minnesota Home Care Orientation Trust In 2023, a new orientation program was created through a groundbreaking union contract between the State of Minnesota and SEIU Healthcare Minnesota and Iowa, the union of over 35,000 Minnesota home care workers. For too long, home care work has been undervalued, despite its importance in the lives of so many people with disabilities and seniors who rely on home care workers every day. Consumer-directed home care workers unionized in 2014 and have made steady progress since in improving the pay, benefits, and training opportunities they receive. The goal of the Orientation Trust is to support home care workers in being successful in their roles. Through our program, workers will know what is expected of them as professional caregivers, how the state’s programs work, how to care for themselves while doing this work, what benefits are available to them, and where to go for assistance as they learn their new jobs. This ensures that Minnesotans can get the care they need in their homes, live the lives they choose, and that their caregivers are cared for as well. Position Summary and Qualifications The Operations Coordinator will play a central role in developing, launching and delivering our Orientation program and is supervised by the Trust’s Training Delivery Manager.

Requirements

Excellent technology skills, including Microsoft Office, Google Workspace, virtual meeting software (Zoom, Teams, etc.), and data management and database skills
Strong customer service skills and experience interacting with a diverse population
Familiarity with home care
Experience supporting delivery of adult education, training, or other programs at scale
Experience managing service providers or other vendors
Excellent written and verbal communication skills
Demonstrated ability to work independently, exercise independent judgement, be organized, and pay attention to detail
Ability to work flexible hours, including occasional evenings and weekends

Responsibilities

Develop and manage the orientation schedule and assign trainers to orientation sessions
Reserve facilities and coordinate Trainer travel and equipment for future in-person training sessions
Coordinate provision of translation for learners by scheduling orientation sessions in languages other than English and by arranging for simultaneous translation
Create and manage systems that assist learners in addressing barriers to participation, such as by responding to email and phone inquiries and providing other learner support as needed
Serve as a subject matter expert for orientation logistics with our contact center partner
Oversee the disbursement of stipends to learners who complete orientation, including overseeing payment vendor
Collaborate with data partners to address challenges and develop reports that guide decision-making
Manage data and track outreach and orientation attendance
Design and implement email, text, and phone outreach programs to encourage participation in the orientation program
Provide overall project management and support the delivery of for a new and growing program
Other items as needed to run an effective educational program for the state’s consumer-directed home care workforce