Operations Coordinator

MarketSource•Alpharetta, GA

50d

About The Position

Operations Coordinator MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful. Summary: The Operations Coordinator position is responsible for managing and coordinating various tasks, process and activities within the program to ensure a smooth and efficient operations. Additionally, they are responsible for planning and scheduling activities, coordinating and communicating with internal and external stakeholders, monitoring and evaluating the performance and quality of operations, implementing, enforcing, and updating policies and procedures. The Operations Coordinator is also tasked with leveraging system data to produce regular department reports, coverage analysis, audits, and other business-related needs.

Requirements

1+ Years experience in similar support / operational role
Bachelor's Degree and/or equivalent work experience
Experience maintaining data structures (geo-locations / system tags)
Experience with WFM and Survey Platforms (SalesForce, Kronos, etc)
Occasional weekend shifts may be required as part of this role
Understanding of business systems/processes and client expectations
Proactive and self-motivated with an entrepreneurial “can do” attitude
Working knowledge of the Internet and web-based data collection and reporting
Ability to prioritize, organize, problem solve, meet deadlines and goals
Ability to communicate effectively and provide follow-up
Ability to work collaborate effectively with others
Strong written/oral communication and interpersonal skills
Attention to detail and accuracy
Ability to manage multiple tasks and prioritize effectively
Intermediate to advanced user with Microsoft Office Products, Apps and Services

Responsibilities

Perform day to day administrative tasks associated with the program
Responsible and manages the new hire process
Maintain informational data fields (“tags”) within key systems (including, but not limited to, SalesForce, Kronos, and OneSource, etc)
Audit existing database content for discrepancies and update / correct errors and inconsistencies as needed
Collaborates with managers to establish and improve operational procedures, policies, and processes. Identifying and resolving operational issues to maintain efficiency
Prepare presentations, status reports, and visual materials
Develop and execute reporting as needed
Use system data to perform light analysis for business or program needs and report out findings (examples: density of reps in an area, correlation between reps with a required skillset to a particular work assignment, etc.)
Daily communication (phone / email) with select program leaders and front-line representatives
Work closely with WorkForce Management Admin team and Geo-Information Services (GIS) team to ensure data is accurate / consistent across multiple MarketSource software platforms.