Operations Coordinator

LINE Austin•Newtown, CT

19h

About The Position

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture. We are seeking a dynamic Operations Coordinator to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. The Operations Coordinator is to support the smooth day-to-day functioning of our hotel. This role is heavily administrative, focusing on coordination, documentation, reporting, and process optimization across departments such as front office, housekeeping and engineering. The ideal candidate thrives in a fast-paced hospitality environment, excels at multitasking, and brings advanced skills in Microsoft Office tools (particularly Excel and PowerPoint) along with IT capabilities to streamline operations and support hotel management.

Requirements

High School diploma or general education degree (GED)
1-3 years related experience in hospitality or service industry preferred
Strong communication skills
Collaborative spirit
Ethical Conduct
Computer Proficiency: Microsoft Office, Opera PMS
Positive Attitude
Eye for Detail
Problem solving abilities

Responsibilities

Administrative support to the operations team, including scheduling meetings, managing calendars, preparing agendas, recording minutes, and following up on action items.
Organize and maintain departmental files, records, inventories, vendor contracts, and compliance documentation with meticulous attention to detail.
Coordinate inter-departmental activities, communications, and projects to ensure seamless hotel operations and timely resolution of issues.
Prepare professional presentations, operational summaries, training materials, and management reports using PowerPoint, including designing slides, incorporating data visuals, and ensuring clear, impactful delivery.
Assist with basic IT-related tasks, such as troubleshooting common software/hardware issues, managing user access in hotel systems (PMS, POS, email, shared drives), updating internal databases, and supporting staff with technology tools.
Monitor and track operational supplies, maintenance requests, and service contracts; prepare purchase requisitions and follow up on orders.
Support special projects, audits, event coordination, and process improvements as needed. Ensure all administrative processes adhere to hotel policies, brand standards, and regulatory requirements.
Act as a reliable point of contact for internal teams and external vendors on operational matters.
Participate in scheduled departmental and administrative meetings as requested
Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
Be familiar with all safety and emergency procedures including OSHA requirements