Operations Coordinator

Cape Fear Habitat for Humanity • Wilmington, NC

2d

About The Position

The Operations Coordinator supports the day-to-day internal operations of the organization, ensuring staff have the tools, systems, and resources needed to work efficiently and effectively. This role serves as a key operational hub, providing coordination across IT assets and systems, office and supply operations, internal communications, and internal events. The Operations Coordinator works closely with the Director of HR & Operations and provides organization-wide support across departments.

Requirements

• Associate’s degree or equivalent experience in operations, business administration, IT support, or a related field.
• 2–4 years of experience in an operations, administrative, or systems support role.
• Strong comfort with technology, software platforms, and user account management.
• Highly organized with strong attention to detail and documentation.
• Ability to manage multiple priorities and support a diverse staff across departments.
• Strong communication skills and a service-oriented mindset.
• Commitment to the Habitat for Humanity mission, principles and guidelines
• Experience managing multiple, competing tasks & priorities
• Hands-on experience with Office 365
• Working knowledge of basic IT systems, computers, printers, software, networking, and other office equipment in support of affiliate
• High degree of personal and professional integrity and the ability to work with confidential information
• Ability to: Be self-directed, take ownership, and effectively manage projects to completion
• Organize, plan and implement projects appropriate to organizational goals
• Work effectively and comfortably with diverse populations
• Pass criminal background check and pre-employment drug screening test

Nice To Haves

• Experience in a nonprofit or mission-driven organization is a plus.

Responsibilities

• Manage the full lifecycle of IT assets including computers, tablets, phones, and other technology equipment (inventory, assignment, replacement, and disposal).
• Coordinate setup, deployment, and recovery of hardware for new hires, role changes, and offboarding.
• Serve as the primary point of contact for basic IT support and vendor coordination; escalate complex issues as needed.
• Maintain accurate documentation related to technology assets, warranties, licenses, and standard operating procedures.
• Administer user access and permissions across all organizational software platforms and systems.
• Provision and deprovision user accounts for employees, interns, and volunteers in coordination with HR and leadership.
• Support software renewals, license tracking, and vendor relationships.
• Assist with evaluating software tools and identifying opportunities for improved efficiency and standardization.
• Manage office supply inventory, ordering, and vendor relationships to ensure uninterrupted operations.
• Coordinate shared office resources, equipment, and space needs.
• Support facilities-related requests in collaboration with leadership or external vendors as applicable.
• Provide logistical and operational support for internal meetings, trainings, staff events, and organization-wide gatherings.
• Assist with scheduling, room setup, materials preparation, and post-event follow-up.
• Coordinate incoming and outgoing mail.
• Support internal communication platforms (e.g., SharePoint, Teams, intranet tools) to ensure information is current and accessible.
• Assist with publishing internal announcements, resources, and operational updates.
• Help maintain consistency and organization of internal documentation and shared resources.

Benefits

• Full Health Benefit package options
• Generous Paid Time Off and Holidays
• 401(k) plan with company match
• Intentional and mission-driven culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree