Operations Coordinator - Bordentown
About The Position
The Operations Coordinator is responsible for supporting the daily operations of the warehouse, ensuring timely and accurate movement of goods. This role coordinates logistics on our fleet and 3PL fleets, manages returns, and collaborates with internal teams and external partners to maintain operational efficiency and customer satisfaction. This role handles all walk-in business to the branch ensuring the customer experience is best in class. When needed supports the warehouse by picking and packing orders in the warehouse. This full-time, permanent first-shift position supports the company's mission to provide high-quality renewable energy solutions by ensuring that all warehouse activities are conducted with precision, efficiency, and a focus on safety. This role reports to the Operations Manager and works as an integral part of the Order Management Specialist team
Requirements
- Satisfactory driving record per company policy.
- Highly organized and self-directed.
- High level of customer service.
- Good listening, reading, verbal and written communication skills.
- Adept at problem solving, attention to detail, and time management.
- Proficient math skills to add, subtract, multiply, and divide in all units of measure.
- Ability to communicate and build associations with all levels within the organization.
- Use of handhelds for inventory and order management.
- Use WMS system for inventory and order management.
- High School Diploma or general education degree (GED).
Nice To Haves
- Solar experience preferred.
- NetSuite experience preferred.
Responsibilities
- Process all return cases within established SLAs.
- Verify customer and sales team information, and gather additional details from warehouses, carriers, or customers as needed.
- Complete all related system transactions accurately to resolve return cases for all parties.
- Identify root causes of recurring issues and share feedback with the Order Management team.
- Apply late-stage edits to orders in all relevant systems and ensure communication to stakeholders.
- Support the PIM team with item data requests.
- Manage the BayWa fleet calendar to maximize utilization and prioritize shipments.
- Coordinate specialty logistics for customers, including USSY fleet shipments and LTL partners.
- Evaluate quoted shipping methods to ensure efficiency and cost-effectiveness.
- Provide logistics support for customer returns and exceptions.
- Serve as the point of contact for branch walk-in customers, ensuring a professional and positive experience.
- Provide clear and timely communication with customers and internal teams.
- Monitor order tracking dashboards, resolve discrepancies, and escalate delays as needed.
- Partner with IT to improve tracking and visibility.
- Assist with picking, packing, loading, and unloading of orders.
- Support safety and performance of helpers on site or in transit.
- Maintain warehouse organization, cleanliness, and adherence to safety standards.
- Performs other duties as assigned.
Benefits
- 401k with up to 5% Employer match
- Health Premium covered at 100% for individuals (for select plans)
- Dental, Vision, Accident, Critical Illness, Group & Voluntary Life Insurance and AD&D
- Unlimited PTO
- 100% Paid family leave up to 12 weeks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
