Operations Coordinator

Sock Club • Austin, TX

30d • $65,000 - $75,000 • Hybrid

About The Position

The Operations Coordinator role is responsible for the daily success of our end-to-end order lifecycle from manufacturing through delivery. Based in Austin, TX, this early-to-mid-level role reports to the Operations Manager and is ideal for someone who likes daily team and vendor collaboration, digging into the ‘why’, and driving scalable improvements across our supply chain.

If you're early in your professional career with at least one year of relevant industry experience and are looking to expand your knowledge base, this is an opportunity to grow your skill set in a hands-on, fast-paced environment. You’ll collaborate on programs that directly impact customer experience while helping drive operational excellence.

In this role, you'll be at the center of our production operations by coordinating daily workflows across a network of suppliers, supporting cross-team and continuous improvement initiatives. No two days look exactly the same, but most start with a team huddle to align on priorities and set daily strategy. Mornings are typically hands-on: managing vendor and team communications, balancing order schedules, and approving production of our unique, custom products. Afternoons open up for focused, independent project work that directly supports our team KPIs and seasonal OKRs.

Requirements

• Bachelor’s degree in Business, Operations, Supply Chain, or equivalent experience
• 1+ years of industry relevant experience in manufacturing, operations, logistics, or supply chain management
• Excellent communication skills, with a proactive approach to vendor management and cross-functional teamwork.
• Strong organizational skills with the ability to juggle multiple deadlines in a fast-paced environment.
• Comfortable shifting priorities quickly and responding to changing business needs without missing a beat.
• A results-driven mindset, always looking for ways to simplify, speed up, and scale what's working.
• Comfortable working with and presenting data to shape insights that inform day-to-day decisions.

Responsibilities

• Lead daily production coordination, actively managing orders from approval through delivery to ensure quality and accuracy at every stage.
• Execute and improve our speed advantage in the custom made-to-order market.
• Maintain strong vendor relationships, monitor performance metrics, and develop actionable vendor growth opportunities.
• Review and manage production costs to drive margin improvements and support overall profitability.
• Support internal teams with effective communication for pre-production planning, real-time statuses, and special projects.
• Action order error resolutions quickly and thoroughly to support client-focused solutions.
• Contribute to and lead initiatives to meet operational objectives, improve KPIs and reinforce Sock Club’s value proposition.
• Develop new processes, tools, and automations to optimize our team, vendors, and supply chain.
• Analyze data to develop operational insights to inform strategic decisions.

Benefits

• Generous PTO, health benefits, 401k match, and profit-sharing
• Engaging, casual office in Austin with hybrid schedule
• Typical Schedule: Mondays and Fridays remote; Tuesday through Thursday in-office.
• Ongoing learning opportunities through mentorship, hands-on training, and innovative tools
• Collaborative culture with bright, driven teammates
• Pipelined growth opportunity as we scale our operations and product offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees