Operations Coordinator

Valenz•Nashville, TN

28d•Hybrid

About The Position

Vālenz ® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible. About This Opportunity: As an Operations Coordinator, you’ll support the day-to-day execution of key operational processes focusing on data accuracy, rewards fulfillment, and overall efficiency. You’ll play a hands-on role in managing the monthly rewards program, maintaining clean and reliable data in Salesforce, and supporting reporting needs across teams. This role is ideal for someone who enjoys working with data, solving problems, and improving processes while collaborating across teams to keep operations running smoothly.

Requirements

1+ years of experience in an operations, administrative, or coordination role.
Experience working with large datasets, including auditing, validating, and maintaining data accuracy.
Proficiency in Microsoft Excel for organizing, analyzing, and validating data.
Strong attention to detail with the ability to manage multiple priorities effectively.
Ability to identify inefficiencies and contribute to process improvements.
Clear written and verbal communication skills.
Experience working in CRM systems such as Salesforce preferred.
Ability to work independently while collaborating across teams in a fast-paced environment.

Nice To Haves

Bachelor’s degree in Business Administration, Operations, Healthcare Administration, or a related field.
Experience with Salesforce.

Responsibilities

Coordinate the monthly rewards fulfillment process, including preparing mailings (in-office once per month), performing quality checks, auditing data, and supporting reporting.
Partner with Member Advocates to investigate and resolve member inquiries related to rewards, ensuring accurate and timely responses.
Generate and maintain Salesforce reports to support Finance, operational workflows, and client requests.
Audit and clean Salesforce data to ensure accuracy, consistency, and reliability across systems.
Maintain and update operational documentation, ensuring processes are clearly defined, organized, and easy to follow.
Support vendor coordination for rewards fulfillment, including communication, issue resolution, and performance tracking.
Assist with cross-functional projects and operational initiatives aimed at improving workflows and team efficiency.
Review and manage large datasets with a high level of accuracy and attention to detail.
Identify discrepancies, troubleshoot issues, and independently resolve operational challenges.
Apply critical thinking to evaluate processes, recommend improvements, and help implement more efficient solutions.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

Benefits

Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
Spending account options: HSA, FSA, and DCFSA
401K with company match and immediate vesting
Flexible working environment
Generous Paid Time Off to include vacation, sick leave, and paid holidays
Employee Assistance Program that includes professional counseling, referrals, and additional services
Paid maternity and paternity leave
Pet insurance
Employee discounts on phone plans, car rentals and computers
Community giveback opportunities, including paid time off for philanthropic endeavors