Operations Coordinator

FERGUSON•Newport News, VA

12d•$15 - $21•Hybrid

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. We realize that our greatest assets are our best-in-class associates, which is why we’re dedicated to offering opportunities for growth and advancement. Together, we can continue to lead the industry and help build our nation’s infrastructure from the ground up. Ferguson is currently seeking the right individual to fill an immediate need for an Operations Coordinator. We are looking for someone who delivers responsibilities from a leadership perspective. The Operations Coordinator must possess the ability to complete tasks that are outlined, as well as thinking on your feet to come up with a way to reach the best outcome. This individual also works consistently with a solution minded outlook for areas of improvement and strives to reach the overall goals of the team. This role is approved to be either Remote within the United States or Hybrid for associate in Newport News, VA, in accordance with company policy.

Requirements

Ability to navigate and work efficiently within multiple systems
Strong working knowledge of Microsoft Office
Experience handling operational tasks
Willingness to support your team members
Ability to coach and be coached
Knowledge of Trilogie
Ability to adapt to rapid change within our team and department
Rock solid organizational and multitasking skills
Speed, accuracy, and keen understanding of our business is vital to the position

Responsibilities

Order support for anonymous customers on Ferguson.com
Manage automated order errors through PowerApps
Manual order entry in Trilogie
Work within Salesforce CRM to manage post order requests
Process refunds, returns, replacements, and more withing Trilogie
Follow standard operating procedures
Meet proper set of KPI’s each month
Excellent problem solver, who can take things as they come
Communicate both within our team as well as other teams across the organization
Identify inefficiencies, offer solutions, and implement new processes and practices
Actively participates in team meetings and elevates important information to management
Work independently while being reliable and available to support the team