Operations Coordinator

Pavion • Fullerton, CA

34d • $28 - $32

About The Position

Pavion Connects and Protects by providing innovative fire, security, and
communication integration solutions to customers across 70+ U.S. locations and
22 countries. We bring industry-leading expertise to clients in enterprise,
healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and
maintenance of cutting-edge fire alarm systems, critical communications, video
surveillance, access control, and advanced AV technologies. Our mission is to
bring clarity and transformation to safety, security, and communication through
integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion
ensures scalable, future-ready solutions tailored to meet and exceed our
clients’ needs. Learn more at www.pavion.com [https://pavion.com/]

Pavion and our family of companies are seeking a talented and motivated
Operations Coordinator to join our security business unit.

Requirements

• High School Diploma or equivalent
• 2+ years of customer service, dispatch and/or tech support experience
• Well versed in all compliance documentation for construction projects. Understand fire projects and can assist with permitting.
• Security clearance

Nice To Haves

• Organizational skills
• Able to navigate computer based ticketing system
• Experience managing schedules
• Strong multi-tasking and documentation skills
• Detail oriented and analytic problem solver
• Mechanical/technical aptitude
• Customer service attitude
• Ability to multi-task under pressure
• Time management and ability to meet deadlines

Responsibilities

• Respond to end user/customer-reported issues via inbound and outbound phone and email communications (i.e. updating customers, providing instruction, tech support, coaching, negotiating, etc.)
• Determine the appropriate course of action and follow through to ensure resolution
• Coordinate projects related to security solutions (i.e. CCTV systems) to include scheduling, ordering equipment, communicating with onsite personnel, updating customer on status, ensuring work completed per scope
• Perform data entry in workflow system for transactions and tasks, logging activity, reporting, generating work orders, shipments and other tasks related to a service request
• Manage costs, margin and budget on individual or group work orders as well as handling warranty and non-warranty ownership of all billable items and services incurred to complete a service scope
• Assist with permitting: Certificates of insurance, State contractors license, DIR Registration, General electrician state certificate for each employee, Updated safety certifications, Employees union dispatch slips, W9, DAS 140 & 142, Letter of assent, Preliminary notice and Certified payroll

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED