Operations Coordinator - Facilities

UMass Lowell•Lowell, MA

About The Position

General Summary of Position: The Second Shift Operations Coordinator reports directly to the Facilities Maintenance Manager. The primary responsibilities of this position are to coordinate and oversee the operations and service maintenance activities of staff working on the assigned shift, to serve a primary point of contact for service calls during the shift, to liaison with Operations and Services Managers in facilitating second shift work tasks and to ensure requests for work generated on the shift are completed or communicated to the Facilities Service Center. The Operations Coordinator serves as the primary point of contact for Facilities Management service contractors and staff operating at the University during the second shift and will coordinate access as needed for in house staff. May be assigned a regular work week that includes a Saturday or Sunday. Essential Job Duties: Serve as primary point of contact for maintenance calls, requests for service and emergencies during the shift. Resolve a wide variety of customer service issues such as pest control, housekeeping, mechanical and lock related requests. Coordinate repairs and maintenance efforts within University Facilities Management operations. Monitor and direct the activities of Facilities Management staff assigned to operations and other related duties. Organize, schedule, assign and manage productivity of Facilities team members and work orders as assigned. Assist with developing and the completion of preventative maintenance activities, including the collection of updates of equipment inventory. Coordinate the quality control inspection program to academic and residential buildings to ensure that all campus buildings are maintained at University standards. Coordinate GIS data collection activity and assist with snow removal operations as needed. Coordinate inventory management of residential and academic furniture. Schedules the repairs and delivery of furniture. Tracks warranty repairs of furniture and other related duties. Assists with deferred maintenance program including assistance in obtaining accurate quotes and coordinating contractor schedules. Manage small maintenance and repair projects scheduled which may include oversight of vendors or student workers to insure efficiency, safety and quality. Liaison between EEM and Facilities Management on certain projects including mold remediation, asbestos abatement, and lead paint removal as it relates to Operations and Services. Performs other related duties as assigned.

Requirements

Associates degree in a related field and 3 years related operations/maintenance experience; OR HS Diploma or equivalent and 6 related years related operations/maintenance experience
Minimum of two years supervisory experience
Ability to successfully work with employees in teams, including building morale and team-building
Capable of assigning work and holding employees accountable for meeting and following University processes and standards pertaining to daily work assignments in terms of safety, quality, and customer service
Troubleshooting and problem solving skills
Proven commitment to providing excellent customer service
Demonstrated knowledge of safety regulations pertaining to facility maintenance
Ability to develop and manage good working relationships with the Facilities Management Team, university faculty and staff, students, supporting contractors, and local government officials
Possess a current valid driver’s license
Experience serving in emergency after-hours and recall situations included weather related events
Proficient in Microsoft Office Suite
Ability to work nights and weekends

Nice To Haves

Bachelor’s degree (Building/Management a plus)
5 or more years’ successful operations/maintenance experience in an institutional setting
Experience successfully overseeing day-to-day activities of maintenance staff
Experience in a commercial, institutional or large residential building or campus setting
Lead Paint Certified
Building Operator Certification or equivalent
Construction Supervisor License
Skills or experience in multiple contractor trades
Proficiency with a work order or preventative maintenance system
Knowledge of ADA/BOCA/Building Codes

Responsibilities

Serve as primary point of contact for maintenance calls, requests for service and emergencies during the shift.
Resolve a wide variety of customer service issues such as pest control, housekeeping, mechanical and lock related requests.
Coordinate repairs and maintenance efforts within University Facilities Management operations.
Monitor and direct the activities of Facilities Management staff assigned to operations and other related duties.
Organize, schedule, assign and manage productivity of Facilities team members and work orders as assigned.
Assist with developing and the completion of preventative maintenance activities, including the collection of updates of equipment inventory.
Coordinate the quality control inspection program to academic and residential buildings to ensure that all campus buildings are maintained at University standards.
Coordinate GIS data collection activity and assist with snow removal operations as needed.
Coordinate inventory management of residential and academic furniture.
Schedules the repairs and delivery of furniture.
Tracks warranty repairs of furniture and other related duties.
Assists with deferred maintenance program including assistance in obtaining accurate quotes and coordinating contractor schedules.
Manage small maintenance and repair projects scheduled which may include oversight of vendors or student workers to insure efficiency, safety and quality.
Liaison between EEM and Facilities Management on certain projects including mold remediation, asbestos abatement, and lead paint removal as it relates to Operations and Services.
Performs other related duties as assigned.