Operations Control Center Duty Manager
About The Position
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary The Operations Communication Center (OCC) Duty Manager is the central point of communication for the daily operation. The OCC Duty Manager tracks aircraft movement of our customers and communicates the movements to the operating departments; logs daily flight activity; and communicates to both internal and external customers in a timely and professional fashion. The expected pay rate is $84,000/yr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Requirements
- Minimum 3 years Ramp Supervisor experience
- Excellent verbal and written communication skills
- Excellent knowledge of Ramp Operations
- Strong organizational and multi-tasking skills
- Leadership ability
- Customer focus and quality awareness
- Ability to deal with conflict
- Valid Driver’s License
Responsibilities
- Coordinate daily flight activity between all Operating Departments.
- Communicate all daily flight schedule changes to all affected Operations Departments and reallocate resources to facilitate on-time departures.
- Ensure all Swissport controllable services are completed for an on-time departure.
- Communicate with all levels of management, customers, and other agents in a timely and accurate manner.
- Ensure daily flight activity logs are accurate for proper invoicing.
- Optimize the use of the ramp staff for flight activity coverage.
- Other duties as assigned.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
