Operations Control Center Supervisor

Transdev•Phoenix, AZ

4d•$57,000 - $70,000

About The Position

Transdev in Phoenix, AZ is hiring a Supervisor for the Public Transit Operations Control Center (OCC). The Supervisor reports directly to the Project Manager and provides direct oversight of daily operations and Control Center staff. This role is also responsible for managing operational performance, coordinating service through effective communication with all stakeholders, and providing high-level customer support. Transdev is proud to offer: Competitive compensation package of minimum $57,000 – Maximum $70,000 annually. Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 7 days Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Requirements

High School Diploma or GED; Technical Degree preferred.
3 years+ of supervisory experience
Excellent verbal, interpersonal and customer service skills.
Excellent skills in Microsoft Office
Ability to use and master specialty transit relates software programs
Ability to work effectively with little to no direct supervision
Ability to quickly gain a thorough understanding of routes, schedules, fare structures, rules, company policies and procedures, operator and supervisor manuals, as well as the operator labor agreement.
Must possess the capability to work in a team orientated environment.
Problem solving and analytical skills.
Ability to type at least 35 WPM
Knowledge in DOT Rules and Regulations is essential
Knowledge of NTD (National Database Reporting for the FTA) is essential.
Must be able to work shifts or flexible work schedules as needed.
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.

Nice To Haves

Knowledge of two-way radio systems is a plus
Knowledge of the Metropolitan Phoenix area is a plus
Knowledge of or ability to learn working systems of buses is a plus

Responsibilities

Supervises the performance of Control Center staff by monitoring and auditing work and effectively addressing deficiencies.
Directs staff in all duties and assignments
Manages on-time performance of Operators by triaging issues that impact service and providing innovative and effective solutions
Conducts investigations into service issues, updates all stakeholders, and provides a resolution when needed
Handles escalated calls and service issues by identifying the root cause and taking decisive and effective action to address it.
Coordinates with all stakeholders and provides superior customer support
Ensures adequate Control Center coverage by creating and adjusting staff schedules and ensuring schedule adherence
Serves as the backup to the Project Manager
Assists with tracking time off and attendance and processing payroll
Attends stakeholder meetings and serves as the point of contact in the Project Manager’s absence
Accurately completes reports and audits according to the established requirements and deadlines
Other duties as assigned