Operations Consumer Loan Servicing Representative

Commerce Bank • Kansas City, MO

1d • $17 - $22 • Hybrid

About The Position

As part of the Consumer Loan Servicing team, you’ll provide back-office operations support for a variety of specialty lending products. Consumer Loan Servicing Representatives remove roadblocks and complete operational tasks that allow Commerce to meet the customer’s lending needs. Operational tasks performed by Consumer Loan Servicing Representatives include loan document preparation, loan processing, booking, and research. If you are a detail-oriented person with the ability to work quickly and accurately, this is the team for you!

Requirements

• Ability to learn or basic knowledge of the consumer loan servicing line of business
• Excellent customer service skills and ability to research answers and solutions
• Ability to maintain a high degree of confidentiality
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel and Outlook
• Basic level proficiency of loan servicing systems; for example, Shaw, Origenate, Temenos, etc.
• High School Diploma or equivalent combination or education & experience required
• 1+ year banking, financial services, or related experience required

Nice To Haves

• Associate’s degree in Business Administration preferred
• 1+ year of experience with auto titling, or consumer loan documentation preferred

Responsibilities

• Assist with booking all direct non real-estate loans same day and ensure all loans are processed accurately
• Assist in manually booking all private banking loans and lines and ensure all loans are processed accurately
• Identify loans that failed to book and manually book loans in the appropriate system
• Assist in processing daily macro’s
• Ensure compliance with department policies and regulations while accuracy and production goals are maintained
• Provide exemplary customer service to both internal and external customers
• Perform other duties as assigned

Benefits

• employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time
• career development
• education assistance
• voluntary supplemental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED